Best instant messaging or chatbot for our website
May 09, 2022
Best instant messaging or chatbot for our website
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Sunshine Conversations (formerly Smooch)
We are using Zendesk Sunshine Conversations as a chatbot and integrating it with our portal to make communication easy for our website users. Zendesk implementation helped us easily answer the basic queries of users using chatbot this way we minimize the calls to our customer care representatives and save the effort and cost.
- Provide convenient service 24x7
- Lower the burden of employees and serve more users at a time
- Everything I found good, no improvement as of now
- Instant messaging
- Answer bot to automatically send email, chat, message on slack
- Overall I have great experience with Zendesk Sunshine Conversations
Zendesk Sunshine Conversations is very easy to implement and customize, as a developer I did the things quickly with the help of their official doc. Customer support of Zendesk Sunshine Conversations is also very good and their technical staffs are highly skilled to solve implementation issue instantly.
Do you think Zendesk Sunshine Conversations delivers good value for the price?
Yes
Are you happy with Zendesk Sunshine Conversations's feature set?
Yes
Did Zendesk Sunshine Conversations live up to sales and marketing promises?
Yes
Did implementation of Zendesk Sunshine Conversations go as expected?
Yes
Would you buy Zendesk Sunshine Conversations again?
Yes