A good alternative to improve your customer experience and support
May 16, 2022

A good alternative to improve your customer experience and support

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zendesk Sunshine Conversations (formerly Smooch)

We mainly use Zendesk to improve our customer support experience ensuring the right people are involved in the right conversations while keeping everything integrated in our own business systems. This help our support team and customers get the right information in the right time. Zendesk has significantly reduced operating costs when onboarding new users and decreased our churn rate because of a better customer experience. It's easy to implement Finally, the support team is always kind and helpful.
  • Engage customer experiences
  • Integrate with your most important systems
  • Accompany customers across their journey
  • More integrations
  • Support time
  • A few glitches
  • Compliance
  • Reduce pain points
  • Automate our onboarding process
  • Provide help in multiple channels
  • Reduced onboarding costs
  • Reduced operative costs
  • Replaced other alternatives under one single solution
  • Intercom
We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english.

Do you think Zendesk Sunshine Conversations delivers good value for the price?


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Did Zendesk Sunshine Conversations live up to sales and marketing promises?


Did implementation of Zendesk Sunshine Conversations go as expected?

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Would you buy Zendesk Sunshine Conversations again?


Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.