Corrigo vs. Microsoft Dynamics 365 Field Service (FieldOne)

Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.

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Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering.

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• KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
• Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
• PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.

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• Optimized Resource Scheduling - both manual and automatic.
• Field Service (Dynamics 365) mobile app for the field service agents
• Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products

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• Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
• Managing users: his isn't the most intuitive process and could be simpler.
• Support: once they get back to you, they can be very helpful but I find the wait time is too long.

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• Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also.
• Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for].

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We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.

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• It has helped us automate processes with multiple clients, making us (and them) more efficient
• PM Scheduling and Reporting has saved us time and resources
• We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.

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• ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service.

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