TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CoSupport AI

    Score10 out of 10
    N/ACoSupport AI is a customer support automation platform for teams that manage high volumes of repetitive tickets. The platform trains on a company’s historical tickets, knowledge base, and connected systems to address customer inquiries across chat, email, and voice in more than 40 languages. Two products CoSupport AI Agent resolves repetitive customer inquiries autonomously and escalates cases requiring human judgment with the conversation history and a…

    $99

    Thena AI

    N/AN/AThena is an AI support platform built for B2B teams that operate across Slack, Microsoft Teams, email, Discord, and web chat. Thena AI automatically detects support tickets, creates structured tickets, and routes them to the right teams using smart tagging and custom workflows. Teams can ask questions in plain English like “Which accounts have open escalations?” and get real-time insights instantly, without leaving their daily tools. The platform centralizes all customer…N/A
    Pricing
    CoSupport AIThena AI
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    CoSupport AIThena AI
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
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    CoSupport AIThena AI
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    User Ratings
    CoSupport AIThena AI
    Likelihood to Recommend
    10.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    CoSupport AIThena AI
    Likelihood to Recommend
    CoSupport AI
    well suited: Customer Support, Customer Sevice, reducing ticket processing time, one-click solution for the best ticket responses.
    Read full review
    Thena
    No answers on this topic
    Usability
    CoSupport AI
    The solution is easy to implement. It works automatically. Its efficiency can be evaluated with zero effort.
    Read full review
    Thena
    No answers on this topic
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