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Coveo Relevance Cloud vs. Dragon Speech Recognition

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coveo Relevance Cloud

    Score7 out of 10
    N/ACoveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.

    $600

    per month

    Dragon Speech Recognition

    Score7.8 out of 10
    N/ADragon is a suite of AI-powered speech recognition solutions designed for professional dictation, document creation, and workflow automation. The platform utilizes Deep Learning technology to convert spoken language into text with high precision, allowing users to control their workstations and author complex documents through natural language.

    $14.99

    per month

    Pricing
    Coveo Relevance CloudDragon Speech Recognition
    Editions & Modules
    Base
    $600
    per month
    Pro
    $1,320
    per month
    Dragon Anywhere
    $14.99
    per month
    Dragon Professional Individual, v15
    $500
    per license
    Dragon Legal Individual, v15
    $500
    per license
    Dragon Professional Anywhere
    Contact sales team
    Dragon Legal Anywhere
    Contact sales team
    Dragon Law Enforcement
    Contact sales team
    Offerings
    Pricing Offerings
    Coveo Relevance CloudDragon Speech Recognition
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Coveo Relevance CloudDragon Speech Recognition
    Considered Both Products
    Coveo
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    75%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    57%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    7 Answers
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    Coveo Relevance CloudDragon Speech Recognition
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    Enterprises
    Amazon CloudSearch
    Score8.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Coveo Relevance CloudDragon Speech Recognition
    Likelihood to Recommend
    10.0
    (4 ratings)
    9.0
    (8 ratings)
    Likelihood to Renew
    6.6
    (2 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (2 ratings)
    User Testimonials
    Coveo Relevance CloudDragon Speech Recognition
    Likelihood to Recommend
    Coveo
    Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
    Incentivized
    Read full review
    Microsoft
    My job requires that I produce lengthy and detailed minutes of meetings and Nuance Dragon Speech Recognition is absolutely ideally suited for this purpose. Notably, meetings are recorded and it is extremely easy to playback the recording of meetings while dictating notes. This is a remarkable saving in time and effort in producing minutes that might otherwise take a few days. I cannot think of any scenario where it would be less appropriate to use Nuance Dragon Speech Recognition other than in a situation where it is not possible to dictate for whatever reason.
    Incentivized
    Read full review
    Pros
    Coveo
    • Coveo is fast, search results come up quick (though it's not always great).
    • Not much complexity to run.
    • Coveo is implemented within our portal and doesn't require extra steps to use it.
    Incentivized
    Read full review
    Microsoft
    • The main advantage is that it calibrates itself around your tone and accent.
    • Integration with many apps and operative system is good.
    • Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.
    Incentivized
    Read full review
    Cons
    Coveo
    • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
    • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
    • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
    • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
    • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
    • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
    Incentivized
    Read full review
    Microsoft
    • Word recognition can always improve.
    • Sometimes puts stray words or characters on the page if you forget to tell the microphone to go to sleep.
    • Adds non-spoken words for no reason if there is a delay in speaking.
    Incentivized
    Read full review
    Likelihood to Renew
    Coveo
    This question is not applicable to me
    Incentivized
    Read full review
    Microsoft
    • Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
    • The software is also very buggy and crashes frequently
    • Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.
    Incentivized
    Read full review
    Usability
    Coveo
    No answers on this topic
    Microsoft
    Overall, its gives the functionality that I need in my role and can support with automating tasks. I mainly use it for autotext, to add blocks of text and it works universally across all applications. It saves time and works well in Windows 11. It works very well navigating the web.
    Incentivized
    Read full review
    Support Rating
    Coveo
    No answers on this topic
    Microsoft
    One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.
    Incentivized
    Read full review
    Alternatives Considered
    Coveo
    No answers on this topic
    Microsoft
    Other than the more recent speech recognition tools from Microsoft, Google, etc., I have always used Nuance Dragon Speech Recognition. I was introduced to AI technology on an appraisal assignment. During the engagement, I had an opportunity to learn about the technology, and when I researched speech recognition software, the best reviews were of Nuance Dragon Speech Recognition. I purchased Nuance Dragon Speech Recognition and have stayed with the product.
    Incentivized
    Read full review
    Return on Investment
    Coveo
    • Quick to find things in a massive database when needed.
    • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
    • Coveo is not always the most useful but does its job when general information is needed.
    Incentivized
    Read full review
    Microsoft
    • Nuance Dragon Speech Recognition has made it easier to dictate progress notes
    • Nuance Dragon Speech Recognition has made seeing patients more efficient
    • Nuance Dragon Speech Recognition was a little expensive for our smaller practice
    Incentivized
    Read full review
    ScreenShots