TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coveo Relevance Cloud

    Score7 out of 10
    N/ACoveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.

    $600

    per month

    Dropbox Dash

    Score8 out of 10
    N/ADropbox Dash is a Universal Search and Knowledge Management platform designed to aggregate organizational content within a single interface. The solution integrates with third-party applications to facilitate the retrieval and organization of distributed data regardless of its storage location. Universal Search Across Integrated Applications The solution retrieves documents, images, and video files from platforms including Dropbox, Notion, and Gmail. The…N/A
    Pricing
    Coveo Relevance CloudDropbox Dash
    Editions & Modules
    Base
    $600
    per month
    Pro
    $1,320
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Coveo Relevance CloudDropbox Dash
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
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    Coveo Relevance CloudDropbox Dash
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Coveo Relevance CloudDropbox Dash
    Likelihood to Recommend
    10.0
    (4 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    6.6
    (2 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (2 ratings)
    User Testimonials
    Coveo Relevance CloudDropbox Dash
    Likelihood to Recommend
    Coveo
    Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
    Incentivized
    Read full review
    Dropbox
    As I mentioned in previous sections of the review, I’d suggest using it to manage various workspaces, but there is no appropriate feature set to do so. If you are just using it to manage a personal Dropbox and associated accounts, it is well worth using.
    Incentivized
    Read full review
    Pros
    Coveo
    • Coveo is fast, search results come up quick (though it's not always great).
    • Not much complexity to run.
    • Coveo is implemented within our portal and doesn't require extra steps to use it.
    Incentivized
    Read full review
    Dropbox
    • Finding lost files
    • Sorting quickly thorough years of labor and record keeping quickly
    • Having a user friendly interface.
    Incentivized
    Read full review
    Cons
    Coveo
    • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
    • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
    • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
    • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
    • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
    • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
    Incentivized
    Read full review
    Dropbox
    • Integration of multiple accounts.
    Incentivized
    Read full review
    Likelihood to Renew
    Coveo
    This question is not applicable to me
    Incentivized
    Read full review
    Dropbox
    No answers on this topic
    Usability
    Coveo
    No answers on this topic
    Dropbox
    Ease of use and fast response times
    Incentivized
    Read full review
    Alternatives Considered
    Coveo
    No answers on this topic
    Dropbox
    I really like the ability in other apps to add multiple calendars. For instance, in Reclaim, I can add both my work and personal calendars, and it can block off work calendar entries for personal events. I want to be able to see everything integrated into Dash, and I hope they add that feature.
    Incentivized
    Read full review
    Return on Investment
    Coveo
    • Quick to find things in a massive database when needed.
    • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
    • Coveo is not always the most useful but does its job when general information is needed.
    Incentivized
    Read full review
    Dropbox
    • Huge time saver
    • Productivity has increased
    Incentivized
    Read full review
    ScreenShots

    Dropbox Dash Screenshots

    Screenshot of the Dropbox universal search, which works across all connected apps so users can instantly find what they're looking for.Screenshot of the search tool, available across all connected apps, including Dropbox, OneDrive, Gmail, and Google Calendar.Screenshot of content permission management, available across multiple cloud apps from one central spot.Screenshot of a quick summary with AI-powered insights. These are available from documents with just one click.Screenshot of the location to collaborate and stay organized using shareable content collections called stacks.