Coveo Relevance Cloud vs. Securonix Next-Generation SIEM

Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.

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The best part of Securonix is it's architecture which makes it scalable and allows it to add any new feature to match the requirement. Securonix is well suited for enterprises who are mid to large size and are looking for a quick time to value, do not want to put upfront capex and invest less on the service layer. It becomes little costly for a small sized organisation.

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• Coveo is fast, search results come up quick (though it's not always great).
• Not much complexity to run.
• Coveo is implemented within our portal and doesn't require extra steps to use it.

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• A robust automated response mechanism via Playbooks.
• Thorough documentation on search query syntax.
• Built-in Graph/chart creation based on query results.
• A quick and responsive support team.

• It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
• In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
• I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
• Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
• We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
• Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.

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• There is a steep learning curve for the platform.
• Developing your own analytics can be challenging due to the depth and complexity of the analytics engine.

This question is not applicable to me

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Securonix Next-Generation SIEM provides loads of features that can be utilized as per business requirements. With the Securonix Jupyter update, the feature set is fine tuned for efficient implementation. The SOAR platform will complete the product for automated response on top of the alerting capabilities. The primary factor for selecting a SIEM will include the support model. While implementing and currently using Securonix Next-Generation SIEM in our environment, we have experienced the best support provided by the SIEM team in all aspects.

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Securonix acts with urgency to support day to day operational issues & queries and shows a real commitment to us as a partner. I rate this an 8 because there are still some bumps in the road, instances where communications can be sparse or unclear.

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I have worked with the Securonix PS team and they have done a good job so far.

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• Quick to find things in a massive database when needed.
• Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
• Coveo is not always the most useful but does its job when general information is needed.

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• Securonix Next-Generation SIEM has reduced the amount of overhead required for environment monitoring by 15%!