TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cratejoy

    Score10 out of 10
    N/ACratejoy is an online subscription billing solution that provides clients with features such as a website builder to create a subscription store, flexible product options, customer accounts, and inventory management. In addition to the traditional subscription billing and eCommerce features, Cratejoy also provides search engine optimization, email and social media marketing, and robust diverse analytics reporting.N/A

    Piano Activation

    Score8.5 out of 10
    N/APiano Composer, from Piano Software in New York, allows users to design, test, deploy, and manage audience experiences based on scenarios, rules, triggers, and conditions, all without IT. It presents out of the box loyalty and engagement solutions, and allows users to engage customer segments on the content they find most interesting and valuable - based on page attributes, metadata, or URL conditions.N/A
    Pricing
    CratejoyPiano Activation
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CratejoyPiano Activation
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    CratejoyPiano Activation
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    CratejoyPiano Activation
    Likelihood to Recommend
    1.2
    (3 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CratejoyPiano Activation
    Likelihood to Recommend
    Cratejoy
    I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
    Incentivized
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    Piano Software
    Piano Composer is well suited to news publishers in particular currently, but in theory this tool could be used by any organisation that relies on a paywall or advertising to generate revenue. Their increasingly powerful segmentation tool would also be very useful to many companies, as you can target particular users very easily or rely on their algorithms to do it for you and learn to optimise over time. I also think that if you have a sales pipeline/funnel that you want to nurture users through, Piano Composer can help you to do that.
    Incentivized
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    Pros
    Cratejoy
    • Markets your boxes in their marketplace
    • Sets up shipping so it's easier and cheaper
    • Helps get your online subscription boxes started
    Incentivized
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    Piano Software
    • Very easy to use interface
    • Powerful algorithms to improve targeting
    • Great engagement with clients about improvements and future roadmaps
    Incentivized
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    Cons
    Cratejoy
    • Fees
    • Transparency
    • Customer service
    Incentivized
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    Piano Software
    • Acquires companies often and integration of these sometimes cause bugs and outages
    • Can be slow to load sometimes
    • Any custom work you need done by their developers takes far too long
    Incentivized
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    Support Rating
    Cratejoy
    Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
    Incentivized
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    Piano Software
    No answers on this topic
    Alternatives Considered
    Cratejoy
    Cratejoy streamlines the process so there's less to figure out on your own.
    Incentivized
    Read full review
    Piano Software
    Optimizely is a great platform for A/B testing with multiple variants and across a range of devices, browsers etc. What makes Piano Composer different is that you can add tests within your flows - specifying exactly where and why you want things to happen, whilst still building the rest of your experiences around this. The other huge benefit to Piano Composer is that it contains their Customer Segmentation engine and processing this data with their proprietary algorithms, so it is taking everything it knows about your users and including this in the segmentation process, which I think it much more powerful.
    Incentivized
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    Return on Investment
    Cratejoy
    • Lots of sales!
    • 10% commission paid to them
    Incentivized
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    Piano Software
    • Increased digital subscriptions substantially
    • Enables quick and easy testing, which saves lots of time
    • Is quite expensive as a tool overall, so you need to balance the benefits to the number of users you have
    Incentivized
    Read full review
    ScreenShots