Name: Cratejoy
Rating: 10 (4 reviews)
Author: Cratejoy

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Functional Testing

Image Recognition

Java Technologies

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Email Spam Filter

Emissions Management

Privacy Policy Generators

Enterprise

Accounting

Digital Banking

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Sensitive Data Discovery

Testing Services

User Virtualization

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Acceleration

Sales Engagement

Sales

Secure Access Service Edge (SASE)

Security

Animation

Digital Forensics

Geographic Information

Insurance Suites

PCB Design

Physical Therapy

Tax Practice Management

Vertical-Specific

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### Fee Structures
Users have expressed significant dissatisfaction with Cratejoy's fee structures, particularly highlighting issues such as high monthly fees, unclear explanations, and unexpected charges. The lack of transparency regarding fees and the discrepancy between advertised rates and actual charges have led to frustration and financial losses for some users. The consensus among reviewers is that Cratejoy's fee structures are not user-friendly and may not align with the expectations and needs of small businesses.

### Payment Processing
Users have expressed dissatisfaction with Cratejoy's payment processing abilities, particularly highlighting issues with transparency regarding fees and charges. Some users reported confusion and frustration over the discrepancy between the fees they expected to pay and the actual charges incurred. Additionally, concerns were raised about the lack of clarity in fee structures and the challenges in accessing accurate information about transaction fees. These sentiments suggest a need for improved communication and transparency in Cratejoy's payment processing system to enhance user experience and trust.

### Subscription Management
Users seem to have varied opinions about Cratejoy's subscription management capabilities. While some users appreciate the ease of use and the platform's suitability for starting a subscription box business quickly, others express dissatisfaction with the lack of clarity regarding fees and the marketplace's impact on revenue. The platform's reporting functionality and integration with other apps receive mixed reviews, with some users finding them useful while others feel they fall short of expectations. Additionally, the level of customer support provided by Cratejoy seems to be a point of contention among users, with some praising it and others criticizing its responsiveness and accountability.

### Subscription Box Services
Users appreciate Cratejoy's subscription box services for their user-friendly functionality and the platform's ability to streamline the process of starting a subscription box company. The positive feedback highlights the ease of use, comprehensive features for managing subscriptions and shipments, and the exposure gained through the marketplace. Despite some mixed opinions, the consensus leans towards Cratejoy's subscription box services being a valuable asset for businesses looking to enter the subscription box market.

From the user reviews, the following are the three most common recommendations for Cratejoy:

1. Read the help articles on Cratejoy for great support: Users suggest utilizing the helpful resources provided by Cratejoy, such as their help articles, to navigate the platform effectively and address any issues that may arise.

2. Consider whether it is worth giving away money for every transaction or if it is better to create a custom website: Some users advise carefully evaluating the fees associated with Cratejoy and comparing them to the costs of building a custom website for their subscription business.

3. Run an e-commerce shop alongside using Cratejoy as a platform for subscription boxes: While Cratejoy is highly regarded for subscription boxes, some users recommend considering running an e-commerce shop in addition to utilizing Cratejoy, allowing businesses to cater to customers who prefer one-time purchases instead of subscribing.

In summary, users generally recommend Cratejoy as a platform to start and manage a subscription box business but also encourage potential users to assess their specific needs and goals before making a final decision.

Intuitive User Interface: Users appreciated the intuitive user interface of Cratejoy, finding it easy to navigate and complete tasks quickly. They found the platform to be straightforward and self-explanatory, even for those without coding experience. Several users mentioned that Cratejoy's simple and intuitive interface made it easy for them to build a website, track orders, and manage subscriptions.

Helpful Customer Service: Users praised the availability of online support and the responsiveness of Cratejoy's customer service team. They mentioned that the support team was friendly and responsive in addressing their questions and concerns promptly. Some users also highlighted the attentiveness and promptness of the support received from Cratejoy Specialists.

Comprehensive Solution for Subscription Businesses: Users commended Cratejoy for providing all the necessary tools and features in one place, making it a comprehensive solution for subscription businesses. They appreciated that no coding knowledge is required as the platform guided them through everything they needed to get started. Users also valued Cratejoy's recurring billing, product presentation, exposure, backend support, as well as its ability to keep all subscriptions and related information in one place.

Fake Reviews and Scam Practices: Many users have complained about the site being filled with fake reviews and express frustration with the company's unwillingness to remove them. Some reviewers even mention that the company asks for payment to remove reviews, which they consider a scam.

Difficult Site Software: The site software is described as difficult to use, with a lack of customization options and limited templates. Users find it challenging to personalize their pages according to their preferences.

Frustrating Customer Service: Customer service is a common point of frustration among users, with only a few staff members being helpful. Reviewers mention issues with marketplace ad features and outdated articles and instructions on the website, leading to dissatisfaction with support from the company.

Cratejoy is a platform that allows users to run a monthly subscription box business, offering convenience for managing subscription details. Users appreciate the support and bug fixes provided by Cratejoy, as well as its important elements for running a subscription box business. The platform offers access to a marketplace for finding new customers and provides a recurring fee service. It also assists with website management, marketing, and customer relationship management. Cratejoy hosts and manages subscription boxes, handling payments, shipping, and reviews. It simplifies tasks such as customer management, shipping support, coupon management, and sales analysis. Despite some negative experiences with technical capabilities and basic tasks, many users find value in Cratejoy's ease of use and its ability to generate recurring income. The platform also offers coaching and ongoing support for new businesses, making it a valuable tool in the subscription box industry. Users highly recommend Cratejoy for any subscription box business.

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Subscription management software, also called recurring billing software, is software that automates the billing cycle for subscription/recurring revenue models.

Subscription Management

Likelihood to Recommend

Support Rating

WooCommerce

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Takes awhile

Sets up

Customer support

Subscription management

Recurring billing

Home

Subscription Management Software

We were interested in Cratejoy because we are a subscription box and had our own website as a primary selling point. Cratejoy has a following that we wanted to tap into where we could reach more potential customers. I made the decision as the owner of my company and the one that manages our website and subscriptions.

Subscription management
Recurring billing
Product presentation

Losing money per sale.
Having traffic directed away from my profitable stores.
Having to terminate subscriptions of interested users.

We use Cratejoy as one of our sales channels for our monthly craft subscription box. They provide amazing visibility for our box and also a wonderful backend platform to manage our product, sales, and subscription box. Overall, it is a wonderful service and the customer support is top-notch. I highly recommend Cratejoy for ANY subscription box.

Lots of sales!
10% commission paid to them

We are using it for our online subscription boxes. It organizes and streamlines our process.

Markets your boxes in their marketplace
Sets up shipping so it's easier and cheaper
Helps get your online subscription boxes started

The monthly fees and transactions fees are quite high
Their marketplace has brought in a lot of customers

Cratejoy

Overview

What is Cratejoy?