Cratejoy vs. Rebilly

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

Incentivized

Those who wish to sell online who do not have a plug-and-play ecommerce shop and instead have a custom website/shopping experience for more flexibility/creativity can utilize Rebilly to fit their needs. They have many features which can be implemented or simply kept in mind, depending on the scope/features that the retailer wishes to use.

Incentivized

• Markets your boxes in their marketplace
• Sets up shipping so it's easier and cheaper
• Helps get your online subscription boxes started

Incentivized

• Customer Support
• Flexibility
• New features

Incentivized

• Fees
• Transparency
• Customer service

Incentivized

• Robustness
• Churn Handling
• UI

Incentivized

Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

Incentivized

Cratejoy streamlines the process so there's less to figure out on your own.

Incentivized

Far more flexible and better, personalized customer support. Support for multiple payment gateways.

Incentivized

• Lots of sales!
• 10% commission paid to them

Incentivized

• Allows to process payment and generate revenue
• Allows for reporting and KPI surrounding revenue related items
• Allows to trigger communications and actions post-sale

Incentivized