Cratejoy vs. TransactionCloud

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.

Incentivized

Transactioncloud is well suited when it comes to Invoicing & billing, Analytics is another good part to keep a track of subscriptions. pay as you go feature is well suited us as we can easily determine our budget.

Incentivized

• Markets your boxes in their marketplace
• Sets up shipping so it's easier and cheaper
• Helps get your online subscription boxes started

Incentivized

• Recurring billing feature is working really well for us
• The integration part is impressive as well as its super quick
• Helping us in fraud protection

Incentivized

• Fees
• Transparency
• Customer service

Incentivized

• Video training should be available
• Data import & export lags sometime
• Discount Management is confusing sometimes

Incentivized

Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!

Incentivized

Cratejoy streamlines the process so there's less to figure out on your own.

Incentivized

Mainly Pay as you go feature made us decide to stack up.

Incentivized

• Lots of sales!
• 10% commission paid to them

Incentivized

• Very positive impact on our billing (recurring)
• Protection from fraud increased
• The multuple currencies, wallet payments & major credit cards support increasing the business growth

Incentivized