Creativity 365 vs. ServiceNow AI Platform

I think in a world where I have to churn out videos and other content for my business, I think that Creativity 365 really allows us in the office to be on the same page when it comes to getting stuff done. These days, especially with a lot of remote work, a collaborative effort can still feel like an individual one, but the coolest thing is that this software makes it feel less and less like that.

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ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.

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• Different platforms integrations
• collaboration through teams, messaging, doc share
• Easy to use very simple for streamlining

• The ServiceNow platform is very good at incident management.
• ServiceNow as an ITSM system is very as it integrates with a lot of different systems.
• The CMDB module of ServiceNow effectively makes relationships between configuration items and other infrastructure objects in ServiceNow.

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• Since it's a content creation toolset, it would be great if there was a photo editing tool.

• The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
• Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
• The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.

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While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.

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It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.

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I contacted customer service once and got my problem solved very quickly.

I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.

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We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.

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Airtable has a free version that offers basic functionalities that Creativity 365 does not offer. Airtable integrates with 25 different applications and software to make collaboration easier, while Creativity 365 only integrates with 13. Even though key features of Creativity 365 and Airtable should matter you should also carefully explore the integrations provided by each product. Very often you will already be making use of various kinds of SaaS software in your company and it’s much more beneficial to choose software that integrates well with each other. If you do that you will be able to guarantee an effortless transfer of data between your teams and software used, which can significantly reduce the time spent on migrating between one solution and the next.

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I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.

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1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers

Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.

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• simplified our editing process
• allowed our teams to collaborate better
• negative: Not everyone got adept at using it quickly

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• Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
• Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info