Cresta vs. Maestro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cresta
Score 4.7 out of 10
N/A
An enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data.N/A
Maestro
Score 8.5 out of 10
N/A
Maestro is an employee performance and talent mangement software solution offered by Madison.N/A
Pricing
CrestaMaestro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CrestaMaestro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CrestaMaestro
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CrestaMaestro
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Medium-sized Companies
Piper the AI SDR by Qualified
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Bonusly
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Score 9.5 out of 10
Enterprises
Conversica
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Score 4.1 out of 10
Nexthink
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Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrestaMaestro
Likelihood to Recommend
9.0
(1 ratings)
9.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CrestaMaestro
Likelihood to Recommend
Cresta
Cresta would best be utilized if your customer service team is large, services a high volume of customers, and the conversations with those customers are very detailed and long. Cresta is less appropriate for small teams, low amounts of customers chatting in, and the conversations are very transactional and simple
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Madison
Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
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Pros
Cresta
No answers on this topic
Madison
  • Easy progress reports using a type of "mail merge" built in template
  • Reports tab is a nice feature
  • Seems fairly stable and reliable
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Cons
Cresta
No answers on this topic
Madison
  • Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
  • Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
  • Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
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Likelihood to Renew
Cresta
No answers on this topic
Madison
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
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Support Rating
Cresta
No answers on this topic
Madison
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
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Alternatives Considered
Cresta
No answers on this topic
Madison
Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
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Return on Investment
Cresta
No answers on this topic
Madison
  • Maestro allows me to log all communication with families, eliminating any question as to when I reached out
  • Maestro is a huge time saver with sending progress reports
  • Maestro lacks customization that would make teachers more efficient
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ScreenShots