Criterion HCM vs. Skyward Student Management Suite

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

There is nothing specific that I would say sets it apart from any other LMS, but once you are used to the user interface and various features, it does everything that is needed and integrates well enough with other software to function. Probably isn't necessary in a smaller setting, but for multiple building districts, it is certainly robust enough to handle data collection and storage.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Flexibility. This multitude of fields available makes it easy to capture data the way we want or need to.
• Quick response to trouble tickets. The company strives to reach out to the customer within an hour and start the process of resolution.
• User focused. Improvements to the system always look at how the end user experience can be enhanced.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Confusion when it comes to student grades- sometimes there are two different letter grades for a student for what is posted as "TR1" and "PR1." How does a teacher know which of these grades will be posted to a student's report card? How does a teacher know what the student's actual grade is for a particular course?
• Switching between the Educator Access Plus and Student Management tabs can be complicated, especially for those new to the system. Why can't everything be in one place?
• I recognize that Skyward logs out after a certain period of inactivity to preserve privacy of users, but is there a way to change those settings so that Skyward does not log out as frequently? It is difficult to keep having to log back in completely again.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We are changing to another payroll/HR vendor.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is the system I am most comfortable with, so having to learn a new system outweighs any problems I have with Skyward.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

too many instances of errors, unable to access program/time sheets

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It takes some time to get used to navigating the features and layers, but once you know your way around it, it's pretty good.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall great job, issues were taken care of. People in support do care.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Yes, I was part of the implementation team.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I, personally, have not used other Student Management Systems, but having used Skyward, I do not necessarily feel any overwhelming desire to seek out the competitive software programs. Skyward does what it says it will and provides my school district with an easy and organized way to share and access all of the relevant student and family information we need. It serves it's purpose well and meets our needs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• does not impact our ROI

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Overall, Skyward has had a positive impact. One way is the student information that is shared and available to see. If I need to know something about a student’s academic history, Skyward has it.
• Another way it has impacted our district is the way it has streamlined all of our payroll information. I can see check histories, different parts of my salary, and the year-end totals all in one place.
• Skyward has also made a big impact on our district by making it easier to communicate with parents. All the parents’ contact information is available and email is even included in the program.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info