Cross Identity vs. ManageEngine Password Manager Pro

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

Incentivized

It's great for any company that relies on active-directory as their primary source of user password authentication and other data. It's ability to integrate with a host of other tools such as Google Workspace, Azure AD (if you aren't using ADFS/DirSync/etc.), FreshService, Trello, etc. as well local apps like Postgres, i/AS400, and more make it a great middleware tool for SS.

Incentivized

• PMP is great for sorting passwords into different groups depending on the category of application access. This makes it easy to find the password that you are looking for.
• Application credentials can easily be saved to the clipboard to make it easier to copy and paste them into the appropriate log in screen.
• Different types of credentials for the same application can be stored next to each other and are easy to distinguish by the icon next to the name. For example, SSH credentials, web credentials, and local root credentials are all easy to sort under one application group.

Incentivized

• There is no flexibility in how accounts are grouped.
• The implementation of lowest privilege means you cannot use groups for assigning role based security. If you give a team read access, and a limited subset of the team write access, the read access supersedes write.
• Some versions have been fragile. There have been times where the server has stopped working and needed a restart daily/weekly. Read the issues resolved in updates. There have been some critical failures in security over the years (i.e. unauthorized access possible by URL manipulation).

Incentivized

Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

Incentivized

Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

Incentivized

We are reasonably pleased with the support and updates that we received from the vendor,

Incentivized

We evaluated one on-premise solution, Password Manager Pro, one cloud-based solution called Passwordstate to store all sensitive password information and also secure notes. The latter was licensed by users, so we knew as the team grew it would cost quite a lot more to maintain. We wanted access for various users within the information technology and systems department at a granular level to have separation of the various passwords into categories which we then give permission relevant for the right users.

Incentivized

Contract terms are fine. No complaints there.

Incentivized

professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

Incentivized

• Reduce our overall cost of ownership thanks to this affordable password tool
• Reduce time spent in the process or on tasks to remind a password to change or to apply policy directly integrated with the tool
• Improve security through complexity and auto-regeneration
• Improve change control for account passwords inside RFC process

Incentivized