Crowdcast vs. Livestorm

Crowdcast does a great job with live webinars and is one of the top ones available. They have continually improved the product and are coming out with a version two now with a cleaner, easier to use interface with some really cool features. The platform works well and most importantly the live webinars come in clearly and almost never fail. In the past year, things have worked very smoothly which is really a relief. As anyone who does lots of live videos knows, it's crucial to have a smooth, easy-to-use piece of tech that doesn't fail like Crowdcast. Chat comes in a lot better and the features are cooler than Zoom Webinars.

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Livestorm is well suited to use when you need to reach a group of more than ten people. It wouldn't be a good solution if you wanted interaction from the audience in more than the form of chat.

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• Create live webinars
• Record webinars
• Respond to customers in chat and present offers and polls

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• Very intuitive to use and easy to customize.
• Excellent customer service.
• Lots of good data for analytics.
• Participants do not need to download anything.
• Feedback and recommendations are acted on.
• Easy to logistical information on registrants and attendees.
• Supports integrations.

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• Chat replay does not repeat in realtime like Facebooks live video replays
• New registrants aren't automatically added to email platform, have to download list.

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• It would be helpful to have higher quality replays

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Making sure the permission settings for your camera, microphone or browser can sometimes be tricky. If we have a guest, we always have to double-check these. It's also not super intuitive that you need to "Get on Stage" from the webinar page.

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The customer service representatives are extremely attentive. They do an excellent job of trying to understand the scope of the issue and follow it through until it has been resolved. When I have provided them with recommendations for improvement they have taken them to heart and many times implemented them. I trust that if I ever have a problem they will be there to help

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WebinarJam got really bad the last couple of years we used it (2 years ago). Crowdcast support has been better and doesn't fail like WebinarJam. Facebook had a bunch of issues as well and isn't the ideal solution in my opinion. Zoom Webinars provide a great video feed, but the chat options and overall functionality are limited.

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• Made our company more personal
• Allows for better interaction with customers
• Increased retention

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• It's been great! It's the very bottom of the funnel for us so it helps accelerate leads and create opportunities.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info