WebinarJam

good price

US based company

terrible editing platform

bad customer service

company updates affect current webinar settings

Easy to set up.

Easy to integrate with other platforms.

Easy to look professional and tech-savvy.

Duplicating successful webinars is simple.

Moving from the two platforms means we have tools for live and evergreen streaming.

More integrations with other platforms.

Ability to access both platforms from one landing page.

Integrates with Infusionsoft. This is great as we can have pre and post emails and campaigns triggered based on people's interactions with the webinar. It also helps us track attendance and things like that.

Holds a large number of attendees. This was a must for us. We have on average, 1,500 people on our live webinars. Other platforms couldn't handle that amount or they charged way to much for that amount of people.

We love their Everwebinar extension/option. This allows us to continuously use past webinars to get new registrations and allows our audience to attend the recorded webinars anytime.

The amount of option within the webinar is great. One that really stands out is the ability to post offers directly inside the webinar. When we use it, we have really great results.

Overall the customization options are nice but I would like to be able to edit some areas they don't allow us to edit so that everything matches.

We set most of our webinars up the same so it would be nice to be able to save our settings so that we don't have to reenter everything everytime we setup a webinar. Like presenters, email copy, colors, etc.

I used to have a lot of things I wanted them to add and update but they have done a pretty good job of adding new features and things so my list has gone down.

Cloud based

Fast and simple to setup and run

Panic button, super useful

Templates don't offer many options for customization without having to build your own

Templates are often too "standard" and simple

WebinarJam is really good at helping to create professional-level webinars.

WebinarJam takes care of a lot of issues for marketing your online events, with notification and tracking.

WebinarJam makes it very easy to personalize your webinars with your own branding and gives you a lot of control over the design of everything, from landing pages to email notifications.

One of the biggest problems we have is that WebinarJam was sold to us as a lifetime license, and it was supposed to include broadcasting on Facebook. For reasons that were never clear, they stopped providing that functionality, which greatly reduced our use for the product.

WebinarJam started out life as an innovative product, full of promise. Things changed within the organization, key staff and players changed, and it seems that key players just moved on to other projects. Users were required to pay for upgrades in order to get the best use out of the product.

A big problem that was never really solved was the Lag/Delay between realtime and what the users were seeing and hearing.

We really wanted to be able to administer Surveys to people during webinars and be able to store their responses and export them to a database. We were told there was no way to do that.

Customization - All aspects of the look and feel are available and you don't have to code anything (even if you want to).

Integration - It was easy to integrate the tool with our ESP.

Event options - The sound, connectivity, and delivery of the event were solid.

UX - The UX isn't perfect for those setting up and delivering the webcasts.

Limitations - My version can only have two other speakers. I wish it was more.

Technology - It's tough to know if some sound issues were user problems or tool problems.

Extremely easy and fast to set up.

Web-based! You don't need to download or install any software.

Very competitive price compared to other alternatives.

You can host your own landing pages with your own design, which is great. But if you're not a designer and you just want to use one of their templates... they're not great. They're not bad either, but they haven't been updated in a while so they could use some fresh design.

Webinar video files are hosted on youtube instead of WebinarJam itself. Sometimes you can see the youtube logo while watching a replay, which is not great.

Just general improvements/redesigns. I don't think they've updated their dashboard since I started using it. Again, it works just fine, but I'd appreciate some upgrades from time to time.

ADMIN/USER STRENGTHS: Easy to use the dashboard to start a webinar on demand, or schedule one in the future. Each step has a video tutorial made to set you up for success, understanding each set-up step along the way. If I want to practice a session live, I can set up a webinar instantly (called Right Now-takes 6 clicks and 30 seconds to set this up), and stream it through my YouTube Channel, or schedule a full campaign for a later date (takes about 10 minutes) and drive people to attend. I can set up one date, or multiple dates. It's very easy to follow the nine initial steps to (configuration, schedule, registration, notifications, integration, thank you, live, replay and finish) setting up your webinar. Once you have created a campaign, you can always clone them for future use.

ADMIN/USER STRENGTH: You can inject a pre-recorded video seamlessly. Let's say you did an incredible sales pitch on one of your webinars, you can inject this into future webinars to ensure a perfect presentation.

ADMIN/USER STRENGTH: Poll your customers BEFORE the webinar, on the registration page to find out what they are looking for, why they have signed up, to be sure the presenter covers each participant's needs.

ADMIN/USER STRENGTH: Autoresponder reminders can come from Webinar Jam (this is what I have always done to keep it simple) or integrate it with the top systems (AWeber, Active Campaign, Infusionsoft, IContact, MailChimp, ConvertKit, Drip, Kartra, Zapier).

ADMIN/USER STRENGTH: I can set up a replay for those who missed the event, or even a replica replay where I can go into the video, fix up my sales presentation, and add a new video for people to see. I can also see who watches the replay.

ADMIN/USER STRENGTH: In the analytics page I can see the numbers of people who visited the webinar registration page (to get an idea of how popular my topic was/change headings or topics if it's low, keep presenting if there's a high number), registrants, people in the room when I go live, and numbers for those who watched the replays. I can connect my autoresponder to communicate with people who missed the webinar/replay vs those who attended and even can see when people dropped off so I know if they were engaged for the entire webinar.

SUPPORT: It's there if you need it, but you do need to be proactive. Sometimes you need help immediately and that's just not going to work with WebinarJam. You must learn to practice, test and be prepared for a webinar (a few days before you plan to go live to iron out any technical issues) without relying on their support team 2 minutes before your webinar. Join their FB page, read common questions that come up, get involved helping others, and you will be successful. If you are not the pro-active type, I would recommend a different software.

CHANGES: There are times software changes, and the team communicates the changes, and what you must do, but again, like the other point, you must learn to be proactive to learn and understand them. Example: the transition from Google Hangouts to Youtube a few years ago (had to learn how to do this) and now we must keep up to date on how WebinarJam works or does not work (it says it is not currently integrating with FB Live). Logging into the system and reading the messages is all you need to do, but if you are not proactive at doing this, it's not the software for you.

MORE ONGOING COMMUNICATION AND SUPPORT TO USERS: This could be improved with more training videos and communication to users. That said, there is training there, it just depends on how much you need.

It's easy to set up. Even if you don't have too much skill when it comes to technical set-up, the tool has a very user-friendly interface that allows you to create and set up your webinar in just a few minutes.

Easy and reliable integrations. The tool integrates easily with multiple tools, and it's also on Zapier in case you need some additional functionalities.

Testing links. This one is my favorite! The tool generates test links for you to practice delivering your best presentation, without harming your initial webinar setup.

Landing pages. The designs are pretty limited and repetitive, our company is always using our own designs.

Text limitations. You don't have a lot of room when it comes to text and webinar descriptions during the setup. If you stay away from long titles you should be good.

Pricing. The tool is definitely not cheap. If you're not planning to have regular webinars on it, you should look into something smaller and more budget-friendly.

Interactive polling. Really easy to get a poll started and get quick answers.

Quick feedback. You can set it up to get quick feedback on your presentation/webinar.

Easy setup. WebinarJam is really easy to setup and share with your audience.

Pricing. Pricing can get expensive as your business expands.