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WebinarJam

Score8.9 out of 10

18 Reviews and Ratings

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What is WebinarJam?

WebinarJam is designed to allow users to host online events with HD streaming, interactive features like polls and chat, integrations, analytics, and payment processing that are intended to help maximize online growth.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features WebinarJam has to offer, as determined by TrustRadius' reviewers.
Based on 18 ratings of WebinarJam's features
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Top Performing Features

  • Audience polling

    Presenters can ask for audience input.

    Category average: 8.4

  • Participant roles & permissions

    Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

    Category average: 8.4

  • Confidential attendee list

    Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

    Category average: 7.8

Areas for Improvement

  • Dashboards

    Users can create, customize and share dashboards, which provide an overview of the most important metrics.

    Category average: 7.5

  • Branding options

    Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)

    Category average: 8

  • Integration to Marketing Automation

    Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.

    Category average: 7.9

Reviews

What users are saying about WebinarJam.
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Don't Sacrifice Usability for Price

Courty W
Internet Marketing Coordinator in Marketing at FFC (11-50 employees employees)

Use Cases and Deployment Scope

Using WebinarJam to schedule live and automated webinars for lead generation.

Pros

  • good price
  • US based company

Cons

  • terrible editing platform
  • bad customer service
  • company updates affect current webinar settings

Return on Investment

  • when the system works, it is very good

Alternatives Considered

GoToWebinar and Zoom Video Webinar

Other Software Used

Zoom Video Webinar

Usability

Love the App, not my results!

Denyse Drummond-Dunn 🏠View profile
Founder, President and Chief Catalyst in Corporate at C3Centricity (1-10 employees employees)

Pros

  • Easy to set up.
  • Easy to integrate with other platforms.
  • Easy to look professional and tech-savvy.
  • Duplicating successful webinars is simple.
  • Moving from the two platforms means we have tools for live and evergreen streaming.

Cons

  • More integrations with other platforms.
  • Ability to access both platforms from one landing page.

Return on Investment

  • Not much impact to date, but I think that's my content, not WebinarJam's fault.

Other Software Used

Zapier, Udemy for Business

Usability

WebinarJam is where it's at!

Incentivized
Brian BurgeView profile
Creative Media and Ideation in Marketing at Office Dynamics International (1-10 employees employees)

Pros

  • Integrates with Infusionsoft. This is great as we can have pre and post emails and campaigns triggered based on people's interactions with the webinar. It also helps us track attendance and things like that.
  • Holds a large number of attendees. This was a must for us. We have on average, 1,500 people on our live webinars. Other platforms couldn't handle that amount or they charged way to much for that amount of people.
  • We love their Everwebinar extension/option. This allows us to continuously use past webinars to get new registrations and allows our audience to attend the recorded webinars anytime.
  • The amount of option within the webinar is great. One that really stands out is the ability to post offers directly inside the webinar. When we use it, we have really great results.

Cons

  • Overall the customization options are nice but I would like to be able to edit some areas they don't allow us to edit so that everything matches.
  • We set most of our webinars up the same so it would be nice to be able to save our settings so that we don't have to reenter everything everytime we setup a webinar. Like presenters, email copy, colors, etc.
  • I used to have a lot of things I wanted them to add and update but they have done a pretty good job of adding new features and things so my list has gone down.

Return on Investment

  • Our WebinarJam webinars are what helps grow our list the most.
  • Our sales have increased.
  • Our exposure as increased significantly.

Alternatives Considered

Zoom

Other Software Used

Hopin, WordPress, 1Password, Elementor, Keap (formerly Infusionsoft), Zoom, Adobe PhotoShop, Adobe Illustrator CC, Droplr, Final Cut Pro X, WooCommerce, Dropbox, Vimeo, Bitly, Grammarly, Slack, Adobe Acrobat DC, Microsoft Powerpoint

Usability

Review from a Longtime WebinarJam User

Incentivized
Andrea SamadiView profile
Founder in Corporate at AchieveIT360.com (1-10 employees employees)

Pros

  • ADMIN/USER STRENGTHS: Easy to use the dashboard to start a webinar on demand, or schedule one in the future. Each step has a video tutorial made to set you up for success, understanding each set-up step along the way. If I want to practice a session live, I can set up a webinar instantly (called Right Now-takes 6 clicks and 30 seconds to set this up), and stream it through my YouTube Channel, or schedule a full campaign for a later date (takes about 10 minutes) and drive people to attend. I can set up one date, or multiple dates. It's very easy to follow the nine initial steps to (configuration, schedule, registration, notifications, integration, thank you, live, replay and finish) setting up your webinar. Once you have created a campaign, you can always clone them for future use.
  • ADMIN/USER STRENGTH: You can inject a pre-recorded video seamlessly. Let's say you did an incredible sales pitch on one of your webinars, you can inject this into future webinars to ensure a perfect presentation.
  • ADMIN/USER STRENGTH: Poll your customers BEFORE the webinar, on the registration page to find out what they are looking for, why they have signed up, to be sure the presenter covers each participant's needs.
  • ADMIN/USER STRENGTH: Autoresponder reminders can come from Webinar Jam (this is what I have always done to keep it simple) or integrate it with the top systems (AWeber, Active Campaign, Infusionsoft, IContact, MailChimp, ConvertKit, Drip, Kartra, Zapier).
  • ADMIN/USER STRENGTH: I can set up a replay for those who missed the event, or even a replica replay where I can go into the video, fix up my sales presentation, and add a new video for people to see. I can also see who watches the replay.
  • ADMIN/USER STRENGTH: In the analytics page I can see the numbers of people who visited the webinar registration page (to get an idea of how popular my topic was/change headings or topics if it's low, keep presenting if there's a high number), registrants, people in the room when I go live, and numbers for those who watched the replays. I can connect my autoresponder to communicate with people who missed the webinar/replay vs those who attended and even can see when people dropped off so I know if they were engaged for the entire webinar.

Cons

  • SUPPORT: It's there if you need it, but you do need to be proactive. Sometimes you need help immediately and that's just not going to work with WebinarJam. You must learn to practice, test and be prepared for a webinar (a few days before you plan to go live to iron out any technical issues) without relying on their support team 2 minutes before your webinar. Join their FB page, read common questions that come up, get involved helping others, and you will be successful. If you are not the pro-active type, I would recommend a different software.
  • CHANGES: There are times software changes, and the team communicates the changes, and what you must do, but again, like the other point, you must learn to be proactive to learn and understand them. Example: the transition from Google Hangouts to Youtube a few years ago (had to learn how to do this) and now we must keep up to date on how WebinarJam works or does not work (it says it is not currently integrating with FB Live). Logging into the system and reading the messages is all you need to do, but if you are not proactive at doing this, it's not the software for you.
  • MORE ONGOING COMMUNICATION AND SUPPORT TO USERS: This could be improved with more training videos and communication to users. That said, there is training there, it just depends on how much you need.

Return on Investment

  • PRODUCT SALES: We have been using WebinarJam since 2014 (were early adopters before they launched) and have found the value in our cost to use it was earned back after our first year. We have not had sales through the product offer at the end, but have used the tool to build trust and awareness with our customers who went on to purchase our programs after other interactions and follow up sequences. WebinarJam was the first step in our sales cycle to build trust.
  • BRAND AWARENESS: When we launch a new program, we hold webinars that have helped with brand awareness, education, and support for our users/customers.
  • AFFORDABLE COMPLETION FOR OUR PRODUCT STACK: We invested in WebinarJam as this tool was an important part of our product stack. We have over the years switched our automated marketing tool/autoresponder, but we have never left WebinarJam. The investment was something I have never regretted (unlike other software programs that have cost me an arm and a leg).

Alternatives Considered

Cisco Webex Teams (formerly Cisco Spark), GoToWebinar and Join.me

Other Software Used

ActiveCampaign, Camtasia, Moodle

Great inexpensive alternative in the webcast arena

Incentivized
James ArnoldView profile
Chief Digital Officer (CDO) in Marketing at Rooster Strategic Solutions (1-10 employees employees)

Pros

  • Customization - All aspects of the look and feel are available and you don't have to code anything (even if you want to).
  • Integration - It was easy to integrate the tool with our ESP.
  • Event options - The sound, connectivity, and delivery of the event were solid.

Cons

  • UX - The UX isn't perfect for those setting up and delivering the webcasts.
  • Limitations - My version can only have two other speakers. I wish it was more.
  • Technology - It's tough to know if some sound issues were user problems or tool problems.

Return on Investment

  • Great tool - It does what you want it to do.
  • Priced right - Costs quite a bit less than the competition.

Alternatives Considered

GoToWebinar

Other Software Used

Google Analytics, SEMRush, Hootsuite, Media Radar, Meltwater Media Intelligence Platform

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