CS-Cart Multi-Vendor vs. Customer Focus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CS-Cart Multi-Vendor
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
CS-Cart Multi-Vendor is an eCommerce marketplace software for SMBs available in cloud (No-Code) and self-hosted (On-Premises) versions. It allows users to open an online marketplace, where the user is the admin, and all the others—invited sellers. Each seller has his or her own micro-store with a customizable storefront, categories, filters, and search. Just like in Amazon. In the CS-Cart Multi-Vendor marketplace platform, managing vendors is designed to be simple:…
$1,250
per year
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Pricing
CS-Cart Multi-VendorCustomer Focus
Editions & Modules
Standard
$1,250
per year
Plus
$3,150
per year
Ultimate
$6,950
per year
Ultimate Lifetime
Contact Sales
one-time fee
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
Offerings
Pricing Offerings
CS-Cart Multi-VendorCustomer Focus
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptional$249 Site setup and training
Additional Details
More Pricing Information
Community Pulse
CS-Cart Multi-VendorCustomer Focus
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CS-Cart Multi-VendorCustomer Focus
Online Storefront
Comparison of Online Storefront features of Product A and Product B
CS-Cart Multi-Vendor
8.6
10 Ratings
11% above category average
Customer Focus
9.2
1 Ratings
18% above category average
Product catalog & listings8.810 Ratings9.01 Ratings
Product management8.910 Ratings9.01 Ratings
Bulk product upload8.39 Ratings10.01 Ratings
Branding8.710 Ratings9.01 Ratings
Mobile storefront8.08 Ratings9.01 Ratings
Product variations8.59 Ratings9.01 Ratings
Website integration8.69 Ratings10.01 Ratings
Visual customization8.710 Ratings9.01 Ratings
CMS8.810 Ratings9.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
CS-Cart Multi-Vendor
8.4
10 Ratings
10% above category average
Customer Focus
9.0
1 Ratings
17% above category average
Abandoned cart recovery8.29 Ratings00 Ratings
Checkout user experience8.510 Ratings9.01 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
CS-Cart Multi-Vendor
8.9
9 Ratings
7% above category average
Customer Focus
-
Ratings
eCommerce security8.99 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
CS-Cart Multi-Vendor
8.4
9 Ratings
12% above category average
Customer Focus
8.0
1 Ratings
7% above category average
Promotions & discounts8.89 Ratings00 Ratings
Personalized recommendations8.09 Ratings9.01 Ratings
SEO8.49 Ratings7.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
CS-Cart Multi-Vendor
8.0
10 Ratings
2% above category average
Customer Focus
9.0
1 Ratings
14% above category average
Multi-site management8.78 Ratings00 Ratings
Order processing8.510 Ratings00 Ratings
Inventory management6.510 Ratings00 Ratings
Shipping7.39 Ratings9.01 Ratings
Custom functionality8.99 Ratings9.01 Ratings
Best Alternatives
CS-Cart Multi-VendorCustomer Focus
Small Businesses
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CS-Cart Multi-VendorCustomer Focus
Likelihood to Recommend
8.6
(10 ratings)
9.0
(1 ratings)
Usability
8.3
(7 ratings)
-
(0 ratings)
Support Rating
8.2
(7 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CS-Cart Multi-VendorCustomer Focus
Likelihood to Recommend
CS-Cart
For quickly setting up a most intuitive online marketplace, CS-Cart Multi-Vendor is the best one. The software is very well suited for those who have some basic knowledge about backend customization, installation, server setup, proper server configuration etc. Though I'm sure the support team will get you up and running. Only few third-party service providers are very professional, provide honest service and will help you to run your business smoothly. I would highly recommend to use CS-Cart Multi-Vendor.
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Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Pros
CS-Cart
  • Quick and easy set up of a multi-vendor marketplace
  • Very easy-to-use page designer
  • Huge marketplace of add-ons to cover pretty much anything you need
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Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Cons
CS-Cart
  • The high cost of the platform itself and plugins.
  • Unavailability of the mobile application in the basic version of the platform.
  • Relatively difficult process of installing updates if you are new to IT.
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Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Usability
CS-Cart
The software consists of most of all e-commerce related features. Also, there are plenty of third party addons are available in the market which can improve our business. There are a lot of powerful themes available in the cs cart market which improve the look and feel on the front store. If CS-cart adjusted the price on their software license cost, controlling the third party addon cost and provide more freelancers with cheaper hourly rate for the customization on the cs-cart multi vendor software, the cs-cart company can be a master among other e-commerce software companies in the world.
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Customer Focus, Inc.
No answers on this topic
Support Rating
CS-Cart
inside of the support subscription, they give me all the time a fast answer and you can ask in a community forum also other users. But i miss a free support/chat like other solutions.
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Customer Focus, Inc.
No answers on this topic
Implementation Rating
CS-Cart
Mostly extremely easy to implement, both back-end logic as well as styling. Great addon marketplace helped, particularly around payment options.
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Customer Focus, Inc.
No answers on this topic
Alternatives Considered
CS-Cart
It's a one-time payment and the entire CMS is in your control, can list unlimited products and vendors. no need to depend on an e-commerce platform to pay huge commissions. promote your own brand globally. change the looks of your listing with multiple themes, there are vast add on and page themes to enhance look and controls.
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Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Return on Investment
CS-Cart
  • Positive impact in learning to set up a shopping cart
  • ROI is questionable, as we are still building our business model
  • Positive impact on our business model and direction
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Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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ScreenShots

CS-Cart Multi-Vendor Screenshots

Screenshot of Multi-Vendor marketplace storefrontScreenshot of Multi-Vendor marketplace product pageScreenshot of