What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

CTERA Edge X Series

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.
Lee Taylor | TrustRadius Reviewer

DiskStation

It's great if you need a simple server for filesharing, or to use one of the built in components, such as Drive Sync, Google/Office365 backups. Due do the lack of fiber connectivity, or thunderbolt connectivity - doing video editing has been tough, even on units where we can bind all the ethernet ports (such as the RS4017).
Justin Esgar | TrustRadius Reviewer

Pros

CTERA Edge X Series

  • Standard File Backup
Lee Taylor | TrustRadius Reviewer

DiskStation

  • Filesharing - This is an easy one. As it's loaded on a network-attached storage device, DiskStation provides robust file share support, supporting SMB/CIFS, NTFS, and more.
  • Additional package management - DiskStation offers a plethora of add-on packages (most free!) that enable you to customize your DiskStation experience to your liking. I personally like Surveillance Station, Download Station, and git add-ons.
  • Easy to understand administration - DiskStation's administrative console offers easy to understand options that make setting up, configuring, and managing multiple users trivial.
Anonymous | TrustRadius Reviewer

Cons

CTERA Edge X Series

  • SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
  • Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
  • Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
  • Documentation, plenty of fodder but no real tech there.
Lee Taylor | TrustRadius Reviewer

DiskStation

  • A display indicator in the device would be great for priority events.
  • The unit power supply failed, an alert with more details in this events would be great.
  • Even when restore is easy and in good time I believe it could be improved.
Filiberto Martinez | TrustRadius Reviewer

Likelihood to Renew

CTERA Edge X Series

No score
No answers yet
No answers on this topic

DiskStation

DiskStation 10.0
Based on 1 answer
We are planning on buying two more this year.
Paul Tedder | TrustRadius Reviewer

Usability

CTERA Edge X Series

No score
No answers yet
No answers on this topic

DiskStation

DiskStation 9.8
Based on 2 answers
The Synology DiskStation is fairly easy to use, but maybe a challenge for those who not super IT savvy. With some trial and error, you can pretty much figure out how to configure the NAS the way you want it configured. I would say it is easy to use once it is set up and maintaining the device is likewise pretty straightforward as well.
Anonymous | TrustRadius Reviewer

Support Rating

CTERA Edge X Series

No score
No answers yet
No answers on this topic

DiskStation

DiskStation 8.4
Based on 12 answers
Unfortunately, the one time I've had to reach out to DiskStation support, it did not go well. My NAS appliance wasn't appearing on the network, and no matter what the support team tried, they could not get it back online. Instead of offering to send me a new unit, they told me to go buy a new one - obviously, this was a disappointing response and not very eco-friendly either!Fortunately, through some internet research of my own, and some ingenuity, I figured out I could restore my NAS to factory settings by removing all the drives and resetting. Only then did I realize I had a bad disk. I had to experiment for a while to figure out which one it was. Once I had done that, though, I was able to get the latest DiskStation loaded back on, no thanks to the DiskStation support crew. If notifications were rock solid, I suspect I would have caught the bad disk before it because an OS problem, but I never received a bad-disk notification.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CTERA Edge X Series

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.
Lee Taylor | TrustRadius Reviewer

DiskStation

Synology stacks up very well against the QNAP and the Nexsan. We used to find the Nexsan was very power-hungry in the data centre as well as being very loud to run. We still run a QNAP in our environment which works in a very similar way and with a similar interface as Synology however we find Synology to be more reliable overall with less maintenance needed.
Anonymous | TrustRadius Reviewer

Return on Investment

CTERA Edge X Series

  • NONE, it about put us out of business
Lee Taylor | TrustRadius Reviewer

DiskStation

  • Minimal investment in the hardware, big return on productivity
  • Streamlined IT needs, we no longer have to hire our IT vendor to assist us as regularly as we did when we were running servers
  • Productivity on the road through web access has increased productivity and billable hours for remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

CTERA Edge X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DiskStation

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison