Cubby (Discontinued) vs. SmartVault

Cubby is great to just drop a file in and share it with another user

Incentivized

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

• Extremely easy to use.
• Cross-device syncing is the best feature.
• Allows for offline sync between devices (DirectSync).

Incentivized

• Easy navigation
• Email notifications
• Document previews

• Critical mass of users
• It could be more recognized

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

Secure, simple, and easy to use and has all the features that we require.

Incentivized

The LogMeIn company has always been very helpful and quick to respond to all of our support requests and just "how to" question we may have.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

Cubby is especially new in the market and is contemplating its business focus. They have adapted what their predecessors have created and implemented significant improvements in safety, performance and availability.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

• Has helped our team immensely in collaboration.
• Flawless syncing, DirectSync, version control and other features are a big PLUS!
• It's worth the investment and recommended for bigger teams as well.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection