What users are saying about
7 Ratings
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Score 9.4 out of 100
120 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
  • Magento Open Source ranks higher in 1 feature set: eCommerce Marketing

Online Storefront

9.2

Customer Focus

92%
8.5

Magento Open Source

85%
Customer Focus ranks higher in 7/9 features

Product catalog & listings

9.0
90%
1 Rating
9.1
91%
26 Ratings

Product management

9.0
90%
1 Rating
9.3
93%
26 Ratings

Bulk product upload

10.0
100%
1 Rating
9.4
94%
24 Ratings

Branding

9.0
90%
1 Rating
8.0
80%
24 Ratings

Mobile storefront

9.0
90%
1 Rating
8.4
84%
26 Ratings

Product variations

9.0
90%
1 Rating
8.7
87%
24 Ratings

Website integration

10.0
100%
1 Rating
9.2
92%
23 Ratings

Visual customization

9.0
90%
1 Rating
7.6
76%
25 Ratings

CMS

9.0
90%
1 Rating
7.0
70%
24 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
6.2

Magento Open Source

62%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
6.4
64%
26 Ratings

Abandoned cart recovery

N/A
0 Ratings
6.0
60%
21 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
8.2

Magento Open Source

82%
Magento Open Source ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
7.6
76%
21 Ratings

SEO

7.0
70%
1 Rating
8.5
85%
23 Ratings

Promotions & discounts

N/A
0 Ratings
8.4
84%
26 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
8.6

Magento Open Source

86%
Magento Open Source ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
8.0
80%
22 Ratings

Custom functionality

9.0
90%
1 Rating
8.8
88%
24 Ratings

Multi-site management

N/A
0 Ratings
8.5
85%
23 Ratings

Order processing

N/A
0 Ratings
8.6
86%
25 Ratings

Inventory management

N/A
0 Ratings
9.2
92%
23 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
9.5

Magento Open Source

95%
Magento Open Source ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
9.5
95%
24 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
7.8

Magento Open Source

78%
27 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
10.0

Magento Open Source

100%
1 Rating

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Magento Open Source

It's well suited for large eCommerce stores as it requires much effort to set up and the development cost for setting it up is high. It's less appropriate to use Magento where you are looking for quick development and launch of the store. Also, it is required to have a developer or sometimes the entire tech team to manage an e-commerce store, so you may need to hire a few PHP developers.
Anonymous | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Magento Open Source

  • Magento is perfect if our web design client likes a specific pre-made template and wants a fast solution.
  • Magento allows us to customize its open-source code to create additional features and functionality.
  • Magento saves small businesses time and money if they only need a simple solution.
.Kim Murphy | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Magento Open Source

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
David Bryan | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Magento Open Source Editions & Modules

Additional Pricing Details

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Magento Open Source

In looking at a different platform to migrate to from Magento 1, we looked primarily at Big Commerce, Shopify and Shopify Plus. Our host was very negative about Magento 2, but we determined after a couple years it was due to the fact it had even more complexity (and very different) than Magento 1. Shopify Plus was attractive, but the cost factor for two sites led us back to Magento 2.
Joe Blattert | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Magento Open Source

  • Delays in development leads to missed timelines and opportunity loss.
  • High cost of development and maintenance may currently outweigh the growth.
  • Better handling of customer and order information makes for better customer service.
  • Excellent API has been a boon for integration with our ERP
Brendon Brown | TrustRadius Reviewer

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