What users are saying about
Top Rated
81 Ratings
Top Rated
81 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Magento Open Source

Definitely well suited to larger e-commerce stores, in particular where multiple store-fronts are needed. Not so well suited to smaller online shops
David Bryan profile photo

Feature Rating Comparison

Online Storefront

Magento Open Source
7.8
Product catalog & listings
Magento Open Source
8.7
Product management
Magento Open Source
7.9
Bulk product upload
Magento Open Source
7.6
Branding
Magento Open Source
7.6
Mobile storefront
Magento Open Source
7.9
Product variations
Magento Open Source
8.6
Website integration
Magento Open Source
8.4
Visual customization
Magento Open Source
6.8
CMS
Magento Open Source
6.5

Online Shopping Cart

Magento Open Source
7.2
Abandoned cart recovery
Magento Open Source
6.5
Checkout user experience
Magento Open Source
7.9

Online Payment System

Magento Open Source
8.5
eCommerce security
Magento Open Source
8.5

eCommerce Marketing

Magento Open Source
7.4
Promotions & discounts
Magento Open Source
9.0
Personalized recommendations
Magento Open Source
6.2
SEO
Magento Open Source
7.1

eCommerce Business Management

Magento Open Source
8.5
Multi-site management
Magento Open Source
8.5
Order processing
Magento Open Source
9.1
Inventory management
Magento Open Source
8.5
Shipping
Magento Open Source
7.8
Custom functionality
Magento Open Source
8.4

Pros

Magento Open Source

  • Magento 2 CE has a very robust document workflow which mirrors most mid-large ERP systems. There's a "papertrail" which mimics your business processes, and each part of the process is exposed to the API which makes for some great integration potential.
  • Magento 2 CE is also great for tracking customer history, saves a record for each and allows you to understand customer interests better.
  • Magento 2 CE is highly expandable, with a full marketplace of free and premium modules that should accomplish some pretty niche sales or service goals.
Brendon Brown profile photo

Cons

Magento Open Source

  • Magento 2 community is full of known and new bugs with long-pending pull requests and the community is on the hook for changes. Submit an very obvious issue to the github repo, and you will likely be met with a "this is open source and you use at your own risk." I counter this poor attitude with the fact that open source community has standards, and we do not label a "release" until those standards are met. Otherwise it's just a alpha, beta or numbered build. We don't release obviously bad software until it's fully working.
  • Magento is expensive to maintain. You will need a well-paid php developer with apache and hosting knowledge, or you will have to hire an external firm. Either option will turn your website into an additional $100k/yr cost center, so you'd better be ready to ramp up sales. Every feature update or bugfix in the past year has uncovered more bugs, which my devs fix, but at the cost of timelines and billed hours way outside of my budget and target dates.
Brendon Brown profile photo

Likelihood to Renew

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams profile photo

Alternatives Considered

Magento Open Source

Magento is definitely built for developers by developers and in my opinion is best suited for large-scale e-commerce stores. When you need to create a large store or require advance customization Magento is really the only way to go. We have tried using platforms like WooCommerce for large-scale websites and there always seems to be issues after a certain point. For example, we had a client years ago who came to us when they were just a small e-commerce store. Over time they built their business into a 5000 order a month company. It seemed after a certain point commerce could no longer handle the traffic and when we needed subscription-based models there was no suitable plug-in to accomplish this need in the WordPress repository. We have also dealt with ZenCart, OpenCart, and Shopify but we really only recommend these platforms to hobbyists
Max J. Jennings profile photo

Return on Investment

Magento Open Source

  • It definitely let us start with a decent store and scale from 0 to 15,000 products without many performance issues. But that comes with a cost: we were unable to change the design of the checkout, SEO was poor, and adding banners or more store-related things was very time consuming.
  • Debugging is hard and you will break your head with some errors that break your store, and you don't know how to solve them. This was one of the reasons why we left it.
Santiago Valdés profile photo

Pricing Details

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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