What users are saying about
2 Ratings
6 Ratings
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Score 9.2 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Zeni

Zeni is well suited for any organization that needs accounting work. They have been great for us since we are in the SaaS space and they adjusted our accounts to reflect SaaS needs and metrics. So far I think Zeni would be a fit for any size of company. I think it would be great to start out with Zeni so that you have them in place as you grow.
Trey Davis | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Zeni
Product catalog & listings
Customer Focus
10.0
Zeni
Product management
Customer Focus
8.0
Zeni
Bulk product upload
Customer Focus
10.0
Zeni
Branding
Customer Focus
9.0
Zeni
Mobile storefront
Customer Focus
10.0
Zeni
Product variations
Customer Focus
10.0
Zeni
Website integration
Customer Focus
10.0
Zeni
Visual customization
Customer Focus
8.0
Zeni
CMS
Customer Focus
10.0
Zeni

Online Shopping Cart

Customer Focus
9.5
Zeni
Abandoned cart recovery
Customer Focus
9.0
Zeni
Checkout user experience
Customer Focus
10.0
Zeni

Online Payment System

Customer Focus
8.0
Zeni
eCommerce security
Customer Focus
8.0
Zeni

eCommerce Marketing

Customer Focus
9.7
Zeni
Promotions & discounts
Customer Focus
10.0
Zeni
Personalized recommendations
Customer Focus
9.0
Zeni
SEO
Customer Focus
10.0
Zeni

eCommerce Business Management

Customer Focus
9.2
Zeni
Multi-site management
Customer Focus
8.0
Zeni
Order processing
Customer Focus
10.0
Zeni
Inventory management
Customer Focus
10.0
Zeni
Shipping
Customer Focus
9.0
Zeni
Custom functionality
Customer Focus
9.0
Zeni

Security

Customer Focus
Zeni
10.0
Single sign-on capability
Customer Focus
Zeni
10.0
Role-based user permissions
Customer Focus
Zeni
10.0

Reporting & Analytics

Customer Focus
Zeni
10.0
Dashboards
Customer Focus
Zeni
10.0
Standard reports
Customer Focus
Zeni
10.0

General Ledger and Configurable Accounting

Customer Focus
Zeni
10.0
Accounts payable
Customer Focus
Zeni
10.0
Accounts receivable
Customer Focus
Zeni
10.0
Cash management
Customer Focus
Zeni
10.0
Bank reconciliation
Customer Focus
Zeni
10.0
Expense management
Customer Focus
Zeni
10.0
Regulations compliance
Customer Focus
Zeni
10.0
Electronic tax filing
Customer Focus
Zeni
10.0
Self-service portal
Customer Focus
Zeni
10.0
Primary and Secondary Ledgers
Customer Focus
Zeni
10.0
Intercompany Accounting
Customer Focus
Zeni
10.0
Journals and Reconciliations
Customer Focus
Zeni
10.0
Enterprise Accounting
Customer Focus
Zeni
10.0
Configurable Accounting
Customer Focus
Zeni
10.0
Standardized Processes
Customer Focus
Zeni
10.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Zeni

No answers on this topic

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Zeni

No answers on this topic

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Zeni

Zeni 10.0
Based on 1 answer
Zeni is really simple and straightforward to use. I've never had any issues locating the information that I needed.
Trey Davis | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Zeni

Zeni 10.0
Based on 1 answer
The Zeni team has always been quick to respond and get on a call if needed.
Trey Davis | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Zeni

We used Bench.co before switching to Zeni- our books were often not available when promised, we had issues with duplicate transactions, and we had serious communication issues when trying to file our taxes. Zeni corrected our books and got our taxes filed quickly and seamlessly.
Trey Davis | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Zeni

No answers on this topic

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Zeni

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zeni Editions & Modules

Edition
Bookkeeping Plan$299.001
Full Service Plan$549.001
CFO Plan$1,149.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Zeni
10.0

Usability

Customer Focus
Zeni
10.0

Support Rating

Customer Focus
Zeni
10.0

Add comparison