What users are saying about
1 Rating
7 Ratings
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Score 9.4 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Zeni

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Zeni

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Zeni

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Zeni

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Zeni

    100%
    Zeni ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Zeni

    100%
    Zeni ranks higher in 2/2 features

    Dashboards

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    10.0

    Zeni

    100%
    Zeni ranks higher in 14/14 features

    Accounts payable

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Accounts receivable

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Cash management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Bank reconciliation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Expense management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Regulations compliance

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Electronic tax filing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self-service portal

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Intercompany Accounting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Enterprise Accounting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Configurable Accounting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Standardized Processes

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Zeni is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    10.0

    Zeni

    100%
    1 Rating

    Usability

    Customer Focus

    N/A
    0 Ratings
    10.0

    Zeni

    100%
    1 Rating

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    10.0

    Zeni

    100%
    1 Rating

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Zeni, Inc (zeni.ai)

    Zeni is well suited for any organization that needs accounting work. They have been great for us since we are in the SaaS space and they adjusted our accounts to reflect SaaS needs and metrics. So far I think Zeni would be a fit for any size of company. I think it would be great to start out with Zeni so that you have them in place as you grow.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Zeni, Inc (zeni.ai)

    No answers on this topic

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Zeni, Inc (zeni.ai)

    No answers on this topic

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    Zeni

    Starting Price

    $299 per month

    Editions & Modules

    Zeni editions and modules pricing
    EditionModules
    Bookkeeping Plan$299.001
    Full Service Plan$549.002
    CFO Plan$1,149.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Customer Focus, Inc.

    No answers on this topic

    Zeni, Inc (zeni.ai)

    Zeni is really simple and straightforward to use. I've never had any issues locating the information that I needed.
    Read full review

    Support Rating

    Customer Focus, Inc.

    No answers on this topic

    Zeni, Inc (zeni.ai)

    The Zeni team has always been quick to respond and get on a call if needed.
    Read full review

    Alternatives Considered

    Customer Focus, Inc.

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Read full review

    Zeni, Inc (zeni.ai)

    We used Bench.co before switching to Zeni- our books were often not available when promised, we had issues with duplicate transactions, and we had serious communication issues when trying to file our taxes. Zeni corrected our books and got our taxes filed quickly and seamlessly.
    Read full review

    Return on Investment

    Customer Focus, Inc.

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Read full review

    Zeni, Inc (zeni.ai)

    No answers on this topic

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