RegOnline by Cvent (Discontinued) vs. Ticket Tailor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RegOnline by Cvent (Discontinued)
Score 7.8 out of 10
N/A
RegOnline is part of the Cvent Event Cloud, a comprehensive software platform to help you plan, promote, manage and measure your meetings and events. It will be retired December 2019 and from April 2019 new customers will be onboarded to Cvent Event Management.N/A
Ticket Tailor
Score 8.8 out of 10
N/A
London-based Ticket Tailor offers their online ticket sales system supporting different volumes of events with differing pricing tiers, touting a relatively low cost of service compared to other ticketing solutions.N/A
Pricing
RegOnline by Cvent (Discontinued)Ticket Tailor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RegOnline by Cvent (Discontinued)Ticket Tailor
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RegOnline by Cvent (Discontinued)Ticket Tailor
Top Pros
Top Cons
Best Alternatives
RegOnline by Cvent (Discontinued)Ticket Tailor
Small Businesses
Whova
Whova
Score 9.2 out of 10
Whova
Whova
Score 9.2 out of 10
Medium-sized Companies
Whova
Whova
Score 9.2 out of 10
Whova
Whova
Score 9.2 out of 10
Enterprises
Whova
Whova
Score 9.2 out of 10
Whova
Whova
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RegOnline by Cvent (Discontinued)Ticket Tailor
Likelihood to Recommend
8.0
(6 ratings)
8.0
(2 ratings)
Support Rating
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
RegOnline by Cvent (Discontinued)Ticket Tailor
Likelihood to Recommend
Cvent
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
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Ticket Tailor
If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.
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Pros
Cvent
  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
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Ticket Tailor
  • Affordable.
  • Allows multiple discount codes and multiple price levels.
  • Excellent customer service.
  • WordPress plug-in that worked flawlessly.
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Cons
Cvent
  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
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Ticket Tailor
  • Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat.
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Support Rating
Cvent
We've never had an issue they couldn't resolve in one phone call.
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Ticket Tailor
Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.
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Alternatives Considered
Cvent
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
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Ticket Tailor
Ticket Tailor is much more flexible at a much lower price point than Eventbrite. It was, by far, the most practical and affordable solution. The same functionality with Eventbrite would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.
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Return on Investment
Cvent
  • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
  • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
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Ticket Tailor
  • A box office that is easy to use.
  • The ability to cover box office costs by setting a service charge.
  • Seamless integration with our website.
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