TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Darktrace

    Score8.3 out of 10
    N/ADarktrace AI interrupts in-progress cyber-attacks, including ransomware, email phishing, and threats to cloud environments. It's able to detect and establish baselines for your organization so it can make the distinction between what is and what isn't normal network activity for your organization. This allows it to tackle complex cyber-attacks as they happen and prevent future cyber-attacks from happening.N/A

    ServiceNow IT Operations Management

    Score8.4 out of 10
    N/ABuilt on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
    Pricing
    DarktraceServiceNow IT Operations Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DarktraceServiceNow IT Operations Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DarktraceServiceNow IT Operations Management
    Considered Both Products
    Darktrace
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    100%
    Would buy again
    12 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    92%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    8 Answers
    100%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    DarktraceServiceNow IT Operations Management
    AIOps Features
    Comparison of AIOps Features features of Darktrace and ServiceNow IT Operations Management
    Feature
    Darktrace
    -
    Ratings
    ServiceNow IT Operations Management
    7.8
    5 Ratings
    2% above category average
    Monitoring and Alerting00 Ratings7.84 Ratings
    Performance Analytics00 Ratings7.95 Ratings
    Incident Management00 Ratings8.64 Ratings
    Service Desk Integration00 Ratings8.55 Ratings
    Root Cause Analysis00 Ratings8.15 Ratings
    Capacity Planning Tool00 Ratings6.64 Ratings
    Configuration and Change Management00 Ratings8.85 Ratings
    Automated Remediation00 Ratings7.84 Ratings
    Collaboration and Communication00 Ratings6.94 Ratings
    Threat Intelligence00 Ratings6.93 Ratings
    Best Alternatives
    DarktraceServiceNow IT Operations Management
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.5 out of 10
    ScienceLogic AI Platform
    Score8.2 out of 10
    Enterprises
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.5 out of 10
    ignio AIOps
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DarktraceServiceNow IT Operations Management
    Likelihood to Recommend
    8.0
    (13 ratings)
    8.6
    (12 ratings)
    Likelihood to Renew
    9.7
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.5
    (3 ratings)
    8.2
    (7 ratings)
    Support Rating
    7.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    DarktraceServiceNow IT Operations Management
    Likelihood to Recommend
    Darktrace
    Darktrace is a product well suited for the vast majority of infrastructures and helps monitoring and responding to threats based on the network in a very elastic way. This is a product based on on-premise infrastructures that hosts its machines locally, of course it can be technically difficult to monitor an entire On-Cloud infrastructure but even there there's room for sensors and monitoring, not to mention the SaaS and mail integration that completes the product.
    Incentivized
    Read full review
    ServiceNow
    If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
    Incentivized
    Read full review
    Pros
    Darktrace
    • Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network.
    • Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation.
    • Darktrace comes with it autonomous AI model detection and responses capabilities.
    • Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network.
    Read full review
    ServiceNow
    • Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
    • A customers 'super" user has access to all cases that are filled by them.
    • When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.
    Incentivized
    Read full review
    Cons
    Darktrace
    • There are few areas that I would say need to be improved; their customer support portal allows you to log tickets with any suggestions or things you feel the product is missing, and they will generally show you how to achieve what you want, or in some cases, introduce it as a feature in a later update.
    Incentivized
    Read full review
    ServiceNow
    • A lot of flexibility in the licensing options which can get overwhelming.
    • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
    • Pricing negotiations - although that can be pretty much every vendor.
    Read full review
    Likelihood to Renew
    Darktrace
    It's a powerfull product that help administrators to provide email security to our organization.
    Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.
    They're improving the product releasing continuous updates and have mobile phone app to manage it.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Usability
    Darktrace
    The Darktrace toolset is very expansive, allowing it to handle many different tasks, but this leads to a user interface that is sometimes not at all intuitive. Icons don't always make sense visually, and the associated tool tips do not always provide enough detail on what action the button performs
    Incentivized
    Read full review
    ServiceNow
    ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
    Incentivized
    Read full review
    Support Rating
    Darktrace
    Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Alternatives Considered
    Darktrace
    We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
    Incentivized
    Read full review
    ServiceNow
    ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
    Incentivized
    Read full review
    Return on Investment
    Darktrace
    • One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
    • If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
    • You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.
    Incentivized
    Read full review
    ServiceNow
    • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
    • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
    • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
    Incentivized
    Read full review
    ScreenShots