DataEQ vs. InMoment XI Platform

DataEQ

5 Reviews and Ratings

InMoment XI Platform

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DataEQ	Score8.3 out of 10	Enterprise companies (1,001+ employees)	BrandsEye is a South African reputation management and social media monitoring system competing with vendors like Trackur. BrandsEye scours the social web for mentions and uses crowdsourced analysis to judge sentiment.	N/A
InMoment XI Platform	Score8.2 out of 10	N/A	InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.	N/A

Pricing

DataEQ

InMoment XI Platform

No answers on this topic

No answers on this topic

Pricing Offerings
DataEQ	InMoment XI Platform
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

Enterprise focused solution, with pricing based on data volumes

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Best Alternatives
	DataEQ	InMoment XI Platform
Small Businesses	No answers on this topic	MindTouch Score7 out of 10
Medium-sized Companies	Khoros Service Score8.5 out of 10	Sogolytics Score9 out of 10
Enterprises	Brand Embassy (discontinued) Score7.9 out of 10	Medallia Score8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DataEQ	InMoment XI Platform
Likelihood to Recommend	8.3 (4 ratings)	8.0 (2 ratings)

User Testimonials
	DataEQ	InMoment XI Platform
Likelihood to Recommend	DataEQ If you are looking for an analytics product that doesn't just monitor, but also listens to online conversations then BrandsEye is the ideal tool. Edith Londekile Ngcobo Social Media Manager, Content Curator, Producer Read full review	InMoment InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response. Incentivized Verified User Read full review
Pros	DataEQ Reporting Customer support Verified User Read full review	InMoment Data Concilations Tracking realtime surveys Gain consumer insights Incentivized Verified User Read full review
Cons	DataEQ A super-lite "budget" account option for short-term projects. Leonie Mollentze Owner Read full review	InMoment I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails. Incentivized Verified User Read full review
Alternatives Considered	DataEQ The local support for us is key, and Amy, our account manager, is a legend. We couldn't be happier with BrandsEye. Jeffrey Denning Community Manager & Social Media Analyst Read full review	InMoment No answers on this topic
Return on Investment	DataEQ As I have only been using the software for approximately 3 weeks it is difficult to say. Verified User Read full review	InMoment Helped us improve product quality by 3% Improve speed of service by 13% Gain more customer insights with less manpower. Incentivized Verified User Read full review
ScreenShots	DataEQ Screenshots