A fantastic company with awesome people that delivers a phenomenal product
July 29, 2016

A fantastic company with awesome people that delivers a phenomenal product

Jeffrey Denning | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

BrandsEye Light

Overall Satisfaction with BrandsEye

We use BrandsEye for monthly, quarterly and ad-hoc campaign reporting. It also helps us define campaigns for better targeting based off the audience BrandsEye overviews.
  • Ease of use
  • Reporting
  • Scalability
  • There really isn’t much to not like. I guess from a consolidation point of view we’d like to reply from within BrandsEye - but this may or may not already be happening ;)
The local support for us is key, and Amy, our account manager, is a legend. We couldn't be happier with BrandsEye.
We're extremely happy with the accuracy of the gathered metrics. The Crowd also assists in getting things like sarcasm and local lingo right - something an algorithm can't do.
It’s been invaluable for or Social team and has already proved an excellent tool. Our best use-case to date was monitoring higher volume and increases in negative sentiment on one of our products. We drilled down into the detail and determined the cause and created a report showing the impact. This eventually went up to Senior Management and relevant shareholders to resolve the problems and make better business decisions.