Dataiku vs. Mattersight Predictive Behavioral Routing (discontinued)

Dataiku is an awesome tool for data scientists. It really makes our lives easier. It is also really good for non technical users to see and follow along with the process. I do think that people can fall into the trap of using it without any knowledge at all because so much is automated, but I dont think that is the fault of Dataiku.

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Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

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• Allows users to collaborate and monitor individual tasks
• Caters to both types of analysts, coders and non-coders, alike
• Integrate graphs and plots with visualization tools such as Tableau

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
• Contains governors to minimize the impact on agents and customers during busy periods.
• Ease of integration into our existing infrastructure.
• Sales/support teams from Mattersight are fantastic.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The integrated windows of frontend and backend in web applications make it cumbersome for the developer.
• When dealing with multiple data flows, it becomes really confusing, though they have introduced a feature (Zones) to cater to this issue.
• Bundling, exporting, and importing projects sometimes create issues related to code environment. If the code environment is not available, at least the schema of the flow we should be able to import should be.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• ISG could use more in depth reporting that is available on demand.

The user experience is very good. Everything feels intuitive and "flows" (sorry excuse the pun) so nicely, and the customization level is also appropriate to the tool. Even as a newer data scientist, it felt easy to use and the explanations/tutorials were very good. The documentation is also at a good level

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The open source user community is friendly, helpful, and responsive, at times even outdoing commercial software vendors. Documentation is also top notch, and usually resolves issues without the need for human interactions. Great product design, with a focus on user experience, also makes platform use intuitive, thus reducing the need for explicit support.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Anaconda is mainly used by professional data scientists who have profound knowledge of Python coding, mainly used for building some new algorithm block or some optimization, then the module will be integrated into the Dataiku pipeline/workflow. While Dataiku can be used by even other kinds of users.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Customer satisfaction
• Timely project delivery

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive ROI
• Still assessing customer satisfaction
• Still assessing employee satisfaction