What users are saying about
1 Rating
6 Ratings
1 Rating
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Score 10 out of 100
6 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

datapine

For someone like me, who had no real experience in using BI tools before, datapine suits quite well. Most of the features I was able to explore on my own, and their support was always really helpful (as well as the tutorials). In general, I was most impressed from their dashboard features. If you look for a software with detailed statistical analysis options, you maybe need to take another (additional) tool. My main use-case was the visualization and reporting of the analysis results, not the statistical analysis itself. This usually was done before with SPSS.
Anonymous | TrustRadius Reviewer

eMite

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
Suresh Kumar K S | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

datapine
10.0
eMite
8.7
Pixel Perfect reports
datapine
10.0
eMite
8.0
Customizable dashboards
datapine
10.0
eMite
9.0
Report Formatting Templates
datapine
eMite
9.0

Ad-hoc Reporting

datapine
9.7
eMite
9.0
Drill-down analysis
datapine
10.0
eMite
10.0
Formatting capabilities
datapine
9.0
eMite
9.0
Report sharing and collaboration
datapine
10.0
eMite
9.0
Integration with R or other statistical packages
datapine
eMite
8.0

Report Output and Scheduling

datapine
9.8
eMite
9.0
Publish to Web
datapine
10.0
eMite
9.0
Publish to PDF
datapine
10.0
eMite
10.0
Report Versioning
datapine
9.0
eMite
10.0
Report Delivery Scheduling
datapine
10.0
eMite
9.0
Delivery to Remote Servers
datapine
eMite
7.0

Data Discovery and Visualization

datapine
9.0
eMite
8.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
datapine
10.0
eMite
9.0
Location Analytics / Geographic Visualization
datapine
8.0
eMite
8.0
Predictive Analytics
datapine
9.0
eMite
9.0

Access Control and Security

datapine
9.0
eMite
8.0
Multi-User Support (named login)
datapine
9.0
eMite
8.0
Role-Based Security Model
datapine
9.0
eMite
8.0
Multiple Access Permission Levels (Create, Read, Delete)
datapine
9.0
eMite
9.0
Single Sign-On (SSO)
datapine
eMite
7.0

Mobile Capabilities

datapine
9.0
eMite
8.5
Responsive Design for Web Access
datapine
8.0
eMite
8.0
Dashboard / Report / Visualization Interactivity on Mobile
datapine
10.0
eMite
9.0
Dedicated iOS Application
datapine
eMite
9.0
Dedicated Android Application
datapine
eMite
8.0

Application Program Interfaces (APIs) / Embedding

datapine
eMite
8.0
REST API
datapine
eMite
9.0
Javascript API
datapine
eMite
9.0
iFrames
datapine
eMite
7.0
Java API
datapine
eMite
8.0
Themeable User Interface (UI)
datapine
eMite
9.0
Customizable Platform (Open Source)
datapine
eMite
6.0

Pros

datapine

  • Intuitive user interface, especially within the analyzer (drag & drop).
  • Dashboard templates helped to create visually appealing dashboards.
  • Many different reporting options.
  • Customer support is really helpful.
Anonymous | TrustRadius Reviewer

eMite

  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
Suresh Kumar K S | TrustRadius Reviewer

Cons

datapine

  • Some advanced functions need SQL knowledge.
Anonymous | TrustRadius Reviewer

eMite

  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
Suresh Kumar K S | TrustRadius Reviewer

Usability

datapine

No score
No answers yet
No answers on this topic

eMite

eMite 9.0
Based on 1 answer
1. Creates the best user experience across different medias.2. Pushes the contact center reporting to a new level.3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements.4. Browser based solution that can provide actionable insights for making complex business decisions.
Suresh Kumar K S | TrustRadius Reviewer

Support Rating

datapine

No score
No answers yet
No answers on this topic

eMite

eMite 10.0
Based on 1 answer
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
Suresh Kumar K S | TrustRadius Reviewer

Alternatives Considered

datapine

No answers on this topic

eMite

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
Suresh Kumar K S | TrustRadius Reviewer

Return on Investment

datapine

No answers on this topic

eMite

  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
Suresh Kumar K S | TrustRadius Reviewer

Pricing Details

datapine

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$2,000*

* per installation

datapine Editions & Modules

On-premise Edition
datapine Server$9991
  1. per installation
SaaS Edition
Basic$2491
Professional$4991
Premium$7691
  1. per installation
Additional Pricing Details
Prices are per month.

eMite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eMite Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison