What users are saying about
3 Ratings
8 Ratings
3 Ratings
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Score 9 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100

Feature Set Ratings

  • datapine ranks higher in 3 feature sets: Ad-hoc Reporting, Data Discovery and Visualization, Access Control and Security
  • eMite ranks higher in 1 feature set: BI Standard Reporting
  • datapine and eMite are tied in 2 feature sets: Report Output and Scheduling, Mobile Capabilities

BI Standard Reporting

7.5

datapine

75%
8.7

eMite

87%
eMite ranks higher in 3/3 features

Pixel Perfect reports

7.0
70%
2 Ratings
8.0
80%
1 Rating

Customizable dashboards

8.0
80%
2 Ratings
9.0
90%
1 Rating

Report Formatting Templates

N/A
0 Ratings
9.0
90%
1 Rating

Ad-hoc Reporting

9.3

datapine

93%
9.0

eMite

90%
eMite ranks higher in 3/4 features

Drill-down analysis

9.0
90%
2 Ratings
10.0
100%
1 Rating

Formatting capabilities

9.0
90%
2 Ratings
9.0
90%
1 Rating

Report sharing and collaboration

10.0
100%
2 Ratings
9.0
90%
1 Rating

Integration with R or other statistical packages

N/A
0 Ratings
8.0
80%
1 Rating

Report Output and Scheduling

9.0

datapine

90%
9.0

eMite

90%
eMite ranks higher in 4/5 features

Publish to Web

10.0
100%
2 Ratings
9.0
90%
1 Rating

Publish to PDF

8.0
80%
2 Ratings
10.0
100%
1 Rating

Report Versioning

10.0
100%
2 Ratings
10.0
100%
1 Rating

Report Delivery Scheduling

8.0
80%
2 Ratings
9.0
90%
1 Rating

Delivery to Remote Servers

N/A
0 Ratings
7.0
70%
1 Rating

Data Discovery and Visualization

9.3

datapine

93%
8.7

eMite

87%
datapine ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0
100%
2 Ratings
9.0
90%
1 Rating

Location Analytics / Geographic Visualization

8.0
80%
2 Ratings
8.0
80%
1 Rating

Predictive Analytics

10.0
100%
2 Ratings
9.0
90%
1 Rating

Access Control and Security

9.3

datapine

93%
8.0

eMite

80%
datapine ranks higher in 2/4 features

Multi-User Support (named login)

10.0
100%
2 Ratings
8.0
80%
1 Rating

Role-Based Security Model

10.0
100%
2 Ratings
8.0
80%
1 Rating

Multiple Access Permission Levels (Create, Read, Delete)

8.0
80%
2 Ratings
9.0
90%
1 Rating

Single Sign-On (SSO)

N/A
0 Ratings
7.0
70%
1 Rating

Mobile Capabilities

8.5

datapine

85%
8.5

eMite

85%
eMite ranks higher in 2/3 features

Responsive Design for Web Access

9.0
90%
2 Ratings
8.0
80%
1 Rating

Dashboard / Report / Visualization Interactivity on Mobile

8.0
80%
2 Ratings
9.0
90%
1 Rating

Mobile Application

N/A
0 Ratings
9.0
90%
1 Rating

Application Program Interfaces (APIs) / Embedding

datapine

Feature Set Not Supported
N/A
8.0

eMite

80%
eMite ranks higher in 6/6 features

REST API

N/A
0 Ratings
9.0
90%
1 Rating

Javascript API

N/A
0 Ratings
9.0
90%
1 Rating

iFrames

N/A
0 Ratings
7.0
70%
1 Rating

Java API

N/A
0 Ratings
8.0
80%
1 Rating

Themeable User Interface (UI)

N/A
0 Ratings
9.0
90%
1 Rating

Customizable Platform (Open Source)

N/A
0 Ratings
6.0
60%
1 Rating

Attribute Ratings

  • datapine is rated higher in 1 area: Usability
  • eMite is rated higher in 1 area: Support Rating
  • datapine and eMite are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

datapine

90%
2 Ratings
9.0

eMite

90%
1 Rating

Usability

10.0

datapine

100%
1 Rating
9.0

eMite

90%
1 Rating

Support Rating

8.0

datapine

80%
1 Rating
10.0

eMite

100%
1 Rating

Likelihood to Recommend

datapine

Our team wanted a software that can handle our data in a cloud setting and connect our data sources easily. The values that we got from Datapine cannot be compared with other any other tools Because datapine always focus on the best possible user experience and can certainly compete with other, even bigger softwares in the market.
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Prophecy International

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
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Pros

datapine

  • Intuitive user interface, especially within the analyzer (drag & drop).
  • Dashboard templates helped to create visually appealing dashboards.
  • Many different reporting options.
  • Customer support is really helpful.
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Prophecy International

  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
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Cons

datapine

  • Some advanced functions need SQL knowledge.
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Prophecy International

  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
Read full review

Pricing Details

datapine

Starting Price

$249 per installation

Editions & Modules

datapine editions and modules pricing
EditionModules
datapine Server9991
Basic2492
Professional4993
Premium7694

Footnotes

  1. per installation
  2. per installation
  3. per installation
  4. per installation

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $2,000

Additional Details

Prices are per month.

eMite

Starting Price

Editions & Modules

eMite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    datapine

    With the help of Datapine i can easily share and send my all reports at a specific time and without any worry about the updates or accuracy of information. The tool is really one of the best tool available in the market.
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    Prophecy International

    1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
    Read full review

    Support Rating

    datapine

    24×7 support is available in Datapine software. They are always there to provide you every kind of support from their side.
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    Prophecy International

    Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
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    Alternatives Considered

    datapine

    No answers on this topic

    Prophecy International

    eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
    Read full review

    Return on Investment

    datapine

    No answers on this topic

    Prophecy International

    • Reaching out to the granular data.
    • Easy to make business decisions.
    • Increases productivity.
    Read full review

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