Delinea Secret Server vs. mRemoteNG

I would recommend Delinea to any organization or colleague, as I have used it to support our shared services model, as well as a dedicated model for people support to customers, for privileged access management. Delinea has provided us with effective methods for handling unnecessary login attempts to the customer infrastructure. Additionally, the connection thread is available in the audit trail for review, which is a valuable feature to have.

Incentivized

Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.

Incentivized

• Password Management: Its entire purpose, really. Secret Server stores passwords in an incredibly easy to use way. They can be organized in groups, they contain all the information about the site or system the password is used for (including URLs for websites), and even a notes field. You can set up specific policies for expirations and complexity, and Secret Server can even generate strong passwords for you. Using a password is simple, too, since you can just click a button to add it to your clipboard; you don't even have to unmask the password.
• Security: The passwords are stored encrypted in a SQL database, and the application requires an authenticated login. This could be local, but we tie it into Active Directory. Each folder of passwords has groups assigned (in our case, again, AD, but you can make them local groups) with different permission levels, so we can compartmentalize passwords. Desktop technicians don't have access to network switch passwords, etc.
• Easy Setup: It took me about an hour to get the server running, from spinning up the VM to importing our old password list. It took a little longer to organize the passwords into proper folders, and then assigning groups, but it was easy to do.
• Personal Passwords: Each user also gets a personal folder, where they can keep their own, unshared passwords. This is nice for sites or systems with individualized logins (e.g., a firewall, VPN, etc.)
• Favorites: Secret Server lets you tag passwords as "favorites" so you can easily find ones you use constantly. The search feature is nice, but this is nicer.

Incentivized

• Easy to organize and group servers.
• Many different protocols for remote access.
• The ability to make use of external applications for non-directly supported protocols.
• Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.
• Easy to export and share config with new team members (be mindful of what you do with passwords though).

Incentivized

• Personally I would prefer an app instead of a website.
• Can be too many options. Sometimes I just want to add a secret quickly.
• Can be slow to adopt until you get used to how it works.

Incentivized

• The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
• It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.

Incentivized

My rating is purely based on the configurational activities, as feature-wise delineation has all the features that are very beneficial for customers, though the implementation is a bit more manual work, which can be reduced with a low-code platform. Along with that, we can have a better UI to have intuitiveness and can manage the platform for shared customers in a better way. Overall, it is a very good tool for PAM.

Incentivized

Because it is easy to use once installing. The interface is very intuitive and there are help files available for anyone needing further set up assistance. For someone who is currently overwhelmed with managing too many things in too many places, mRemote simplifies this and puts the power back in the administrators hands with their intuitive interface.

Incentivized

I actually haven't had to work with support. I have spoken to a colleague of mine who has worked with support and has been pleased.

Incentivized

Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.

Incentivized

There were not very many solutions that provided the entire package of taking an account from creation and deactivating it when no longer needed, as well as providing the discovery of unknown service accounts. Other solutions like RoboForm and LastPass did not offer the ability to manage your service accounts and added layers of complication to ensure security.

Incentivized

Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.

Incentivized

• It has increased our security profile within our organization
• it has made implementation of complex password policies easier to achieve
• It has assisted with the hardening of the infrastructure by automatically proecting our service accounts and rotating passwords regularly

Incentivized

• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

Incentivized