Descartes Pacejet vs. Omnipack

Pacejet is easy to use and training takes apx 1/2 hour for a new user. Pacejet is suited for companies that are shipping 100's to 1000's of cartons per day. Using their rate shopping we are able to ship the goods at the lowest cost. Since we charge our customer for freight, this is a win for us and our customers. Pacejet support is readily available and very helpful.

Incentivized

On the efficiency of logistic work (warehousing, stock-taking, sending out products to end customers) Omnipack was very efficient and we were not complaining about this. It was unfortunately way worse in the area of communication and the way we were treated by them. Our SPC was changed multiple times over the course of our cooperation (ca. 2 years) and it was difficult to sort out anything with them. A lot of invoices that we received included some strange positions that we were disagreeing with. We did not feel like we were real partners to them. All this led to our decision of resigning from cooperation with Omnipack and switch to the competition.

Incentivized

• Logistics
• Support
• Warehouse

Incentivized

• Communication with the client (our SPC was changed multiple times over just 2 years).
• Different strange positions were put on the invoices and it was difficult for us to understand them.
• We did not feel like we were treated as partners in this relation.

Incentivized

I chose Pacejet as it integrates with ERP. This makes it easy to manage and also easy for our shippers. The cartons size and weights are loaded into Pacejet so are shippers just need to quickly verify they are correct. I like the Pacejet uses and API connection to the carriers sot they let us know any additional charge for the length of the package or for unique locations.

Incentivized

When we talk about drop shipping operations Shopify is the number 1 in the world for all the major demands, so they solve a lot of questions that are pre-requisites for the business. Omnipack came as a supplementary and additional tool to solve a logistical problem that exists because the business was previously helped by Shopify.

Incentivized

• Positive: when things were going smooth, Omnipack was very efficient and timely in sending out the orders to end customers.
• Negative: endless discussions about discursive invoicing, unclear processes, etc. led to inefficient utilization of our employees.
• In case us being late with the payment, Omnipack was stopping any activities and keeping our stock (we could not take even a part of it - even though the stock value was more than 10x the amount due).

Incentivized