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Good logistical efficiency accompanied with terrible cooperation style
Updated July 14, 2022

Good logistical efficiency accompanied with terrible cooperation style

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Omnipack

Omnipack was our outsourcing partner for logistics (including warehousing, stock-taking, collecting, packaging, and shipping the products to end customers). Their system was directly linked to our e-commerce platform so that all the orders can be streamlined to the warehousing system live. The company was also receiving our incoming packages and doing the initial count.
  • Timely sending of products to end customers.
  • Communication with the client (our SPC was changed multiple times over just 2 years).
  • Different strange positions were put on the invoices and it was difficult for us to understand them.
  • We did not feel like we were treated as partners in this relation.
  • Warehousing.
  • Sending out products to end customers.
  • Stock counting.
  • Positive: when things were going smooth, Omnipack was very efficient and timely in sending out the orders to end customers.
  • Negative: endless discussions about discursive invoicing, unclear processes, etc. led to inefficient utilization of our employees.
  • In case us being late with the payment, Omnipack was stopping any activities and keeping our stock (we could not take even a part of it - even though the stock value was more than 10x the amount due).

Do you think Omnipack delivers good value for the price?

No

Are you happy with Omnipack's feature set?

Yes

Did Omnipack live up to sales and marketing promises?

No

Did implementation of Omnipack go as expected?

I wasn't involved with the implementation phase

Would you buy Omnipack again?

No

On the efficiency of logistic work (warehousing, stock-taking, sending out products to end customers) Omnipack was very efficient and we were not complaining about this. It was unfortunately way worse in the area of communication and the way we were treated by them. Our SPC was changed multiple times over the course of our cooperation (ca. 2 years) and it was difficult to sort out anything with them. A lot of invoices that we received included some strange positions that we were disagreeing with. We did not feel like we were real partners to them. All this led to our decision of resigning from cooperation with Omnipack and switch to the competition.