DeskRoll Remote Desktop vs. Parallels Desktop

During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.

Incentivized

I often get asked, why not the "free" stuff (VirtualBox), and/or why not VMWare. VirtualBox, etc. are not as performant for interactive usage. I think they are fine for small applications, perhaps some enterprise app usage, but for developers, it's not good enough. VMWare has become too enterprisey and lacks some of the user-friendly stuff that Parallels focuses on. Ultimately, for developer types running OSes for deep tasks, Parallels is unrivaled.

Incentivized

• Ability to remote in at any time
• Can support unlimited clients with hardware and software issues
• Multiple remote client logins
• Cost!

Incentivized

• File Transfer - You can easily transfer files between Parallels virtualized desktops and the host desktop either through Copy and Paste functionality, or Drag and Drop. You can also configure shared folders.
• Switch Between Virtual and Host Desktop - You can configure swipe gestures on a MacBook Pro to be able to switch between the virtualized and host desktop. You can also launch apps from the OS X Taskbar.
• Performance - Apps in Parallels run quite smoothly on my 2015 MacBook Pro, as of 2020. Considering they are running on a 5-year-old computer, I give Parallels top marks for performance.

Incentivized

• It could be more cost-effective.
• It could include better "help" or "how-to" sections for people who are not as tech savvy.

Incentivized

• The ability to do snapshots, backups, and other types of branching for VMs is a little confusing and takes a bit to get used to
• The Parallels tools frequently pop up windows advertising functionality, while this is helpful at times it can also happen when you are doing a presentation or typing in a password.
• Careful using the VMs on a shared cloud drive such as Dropbox or OneDrive, there are hundreds and sometimes thousands of files which are updated when running a VM and this can clog up your Dropbox or OneDrive sync for minutes to hours even on a 2gb connection.

Incentivized

Users are familiar with the application which will keep us going for a little while. However since we are seeing a decline for a need for the software, I wouldn't be surprised to find that this answer changes dramatically in the near future. We would probably keep it to some extent, but we would probably reduce our licensing count.

Incentivized

It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)

Incentivized

So, this rating is a little skewed toward older behavior from Parallels, as I haven't had to contact them recently. However, in an older version of Parallels, an "update" included pop-ups urging users to upgrade to the latest version, implying that their current version wouldn't work for the latest MacOS. I found it very frustrating to be getting ads for a new version of the software in a version I had already paid for. I contacted support about this and got a generic, uncaring response. It was pretty disappointing.

Incentivized

The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.

Incentivized

Cost, ease of use, file transfer and chat capabilities.

Incentivized

Main two features that made the balance decission go to the Parallels Desktop were the possibility to pause the Windows partition easily (allowing to consume less resources in Mac and save battery) and the other one is the user interface feature called "Coherence" with allows you to show the Windows application windows as if they were native to the macOS, allowing for a better user experience.

Incentivized

• It saved time, which always saves money!
• It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
• DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.

Incentivized

• Avoid extra costs: majority of users have a Mac, so if they needed to dod something that is Windows related, it will require to users have an extra computer to do that tasks, and this have a lot of costs
• Developers have more concerns how websites behaves on Windows only browsers, which increased the satisfaction of users

Incentivized