BMC Helix Configuration Management Database (CMDB) vs. Device42

Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.

Incentivized

1. Installbase management feature allows us to retire our old spreadsheet methods for tracking the data in favour of a singular database with some excellent reporting.2. We are also providing data connectivity from the WAN Providers and keeping all connections in Device42 gives us the ability have documentation of all connection that are made. 3. Ever changing and growing inventory that needs to be carefully tracked and inventoried. We find this so simple to use that we spend much less time than we used to on tracking these items.

Incentivized

• ITIL helps to meet customer expectations.
• Beat competitors offerings
• Allign with legal and regulatory requirements.

Incentivized

• Device42 can discover physical and virtual servers as well as your network devices
• Device42 can give resource utilization details like CPU, Memory and Storage
• Device42 can give dependency mapping
• Device42 can give inbound and outbound communication details
• Device42 can create Affinity Groups (Move Groups)
• Device42 can recommend the Cloud platform to which you can migrate your infrastructure.

Incentivized

• Speed and flexiability

• UI/UX is not up to the standards.
• Can't mass update everything.
• No export option for the sub components that have changed linked to the device they are assigned to
• Plugins options are limited
• Sometimes randomly times out my login forcing me to log in again.

Incentivized

Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.

Incentivized

The number of workflows, escalations, processes built in the out of the box Remedy is outstanding. Trying to mimic/customize an open source, or even Remedyforce would cost more than implementing a vanilla Remedy. We reviewed ServiceNow but we felt that in terms of an end-to-end implementation tool, Remedy is still first in class.

Incentivized

What I appreciate and love about Device42 is how everything links together from room layout,to server rack organisation,down to all VMs and Business applications. We are also able to get full value of our money and full visibility of our assets management process.

• Highly adaptable.
• Provides relevant insights for your business.
• Offers quality and reliable data.

Incentivized

• We use it for the mass updates. Because of which we save lots of time
• It helps in making everything documented
• With this system you can get any information about the location of the device, connected cables, additional information and statuses.
• Inventory Management

Incentivized