Diabolocom vs. Genesys PureConnect (discontinued)
Diabolocom vs. Genesys PureConnect (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Diabolocom | N/A | Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel cloud solution for sales, customer service, and contact centres. According to the vendor, thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance. Diabolocom supports the… | N/A | |
Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
Diabolocom | Genesys PureConnect (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Diabolocom | Genesys PureConnect (discontinued) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Diabolocom | Genesys PureConnect (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Diabolocom | Genesys PureConnect (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Diabolocom | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 5.3 (116 ratings) |
Likelihood to Renew | - (0 ratings) | 8.6 (12 ratings) |
Usability | - (0 ratings) | 7.3 (12 ratings) |
Availability | - (0 ratings) | 9.1 (3 ratings) |
Performance | - (0 ratings) | 8.8 (3 ratings) |
Support Rating | - (0 ratings) | 4.0 (12 ratings) |
In-Person Training | - (0 ratings) | 8.2 (4 ratings) |
Online Training | - (0 ratings) | 8.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (7 ratings) |
Configurability | - (0 ratings) | 9.0 (2 ratings) |
Ease of integration | - (0 ratings) | 8.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.2 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.8 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 8.8 (3 ratings) |
Diabolocom | Genesys PureConnect (discontinued) | |
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Likelihood to Recommend | Diabolocom No answers on this topic | Discontinued Products |
Pros | Diabolocom No answers on this topic | Discontinued Products |
Cons | Diabolocom No answers on this topic | Discontinued Products |
Likelihood to Renew | Diabolocom No answers on this topic | Discontinued Products |
Usability | Diabolocom No answers on this topic | Discontinued Products |
Reliability and Availability | Diabolocom No answers on this topic | Discontinued Products |
Performance | Diabolocom No answers on this topic | Discontinued Products |
Support Rating | Diabolocom No answers on this topic | Discontinued Products |
In-Person Training | Diabolocom No answers on this topic | Discontinued Products |
Online Training | Diabolocom No answers on this topic | Discontinued Products |
Implementation Rating | Diabolocom No answers on this topic | Discontinued Products |
Alternatives Considered | Diabolocom No answers on this topic | Discontinued Products |
Scalability | Diabolocom No answers on this topic | Discontinued Products |
Return on Investment | Diabolocom No answers on this topic | Discontinued Products |
ScreenShots | Diabolocom Screenshots | Genesys PureConnect (discontinued) Screenshots |