Diabolocom vs. Google Cloud Contact Center AI
Diabolocom vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Diabolocom | N/A | Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel cloud solution for sales, customer service, and contact centres. According to the vendor, thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance. Diabolocom supports the… | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Diabolocom | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Diabolocom | Google Cloud Contact Center AI | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Diabolocom | Google Cloud Contact Center AI | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Diabolocom | Google Cloud Contact Center AI | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Diabolocom | Google Cloud Contact Center AI | |
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Likelihood to Recommend | Diabolocom No answers on this topic | Google |
Pros | Diabolocom No answers on this topic | Google |
Cons | Diabolocom No answers on this topic | Google |
Likelihood to Renew | Diabolocom No answers on this topic | Google |
Usability | Diabolocom No answers on this topic | Google |
Alternatives Considered | Diabolocom No answers on this topic | Google |
Return on Investment | Diabolocom No answers on this topic | Google |
ScreenShots | Diabolocom Screenshots |