Google Cloud Center Review
June 28, 2022
Google Cloud Center Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Cloud Contact Center AI
Google cloud contact center AI is used for incoming calls from customers who want to make inquiries about different types of financial products, the business problems it addresses are the poor response of human employees, its scope is to use it for different areas or departments of the bank for a better connection of the bank with its clients.
- a friendly environment
- good connection
- the support
- a better price
- more configuration options
- more accessible to people with little knowledge
- better connection with customers
- increase in sales due to the use of the contact center
- better feedback
Only IBM Watson Assistant has been the one we have used in the company, in fact, it was the first to use it because currently in the market there are not many options to use, and if there are they are not receiving enough publicity, so we have limited ourselves to google cloud contact center AI.
Do you think Google Cloud Contact Center AI delivers good value for the price?
Not sure
Are you happy with Google Cloud Contact Center AI's feature set?
Yes
Did Google Cloud Contact Center AI live up to sales and marketing promises?
Yes
Did implementation of Google Cloud Contact Center AI go as expected?
Yes
Would you buy Google Cloud Contact Center AI again?
Yes