Diamond Mind vs. SAP for Higher Education and Research

Diamond Mind is made specifically for independent schools to use for a myriad of payment collecting situations. It is perfectly suited for our small independent school as we are able to easily roll this out for all parents. Because it is used campus-wide for many things, like adding money to a student account, paying for trips, and more, our parents and families are used to using this program to make payments to the school.

Incentivized

When I was at university, I used this product, which was quite new to me at the time. Since starting at my new institution, I've had the opportunity to learn more. It contains a lot of features and resources that facilitate integration with other systems and improve the efficiency of procedures. The software is not the simplest to use or comprehend. It has many features, making it challenging to learn everything. I had to enlist assistance.

Incentivized

• Online Payments
• Check transactions
• Mobile Payments

Incentivized

• The concur platform integrates all the necessary steps for reservation, expense reports, and reimbursement.
• It has customer supports that can easily be reached by emails.
• It emails the users for any important process steps.

Incentivized

• Costly (but honestly the quality is worth it)
• Can be difficult to set up for some parents that are not as tech-savvy
• No signature capture options
• No recurring billing

Incentivized

• Error Handling : Sometimes it created some issues where there was not enough explanation. But I think it is mostly related with the consulting company making poor development.
• In every period, when students tries to access to the system all together and sign up for the courses, it always crashed for minimum a week. I think it requires Load Balancing.
• The options we used were very limited there, I think there is more capabilities for collaboration is still needed. For example, exams, homeworks etc can be managed by itç

Incentivized

With its many partnerships and connections with other software used in higher education and research, SAP may assist institutions in streamlining their operations and enhancing access functionality. I chose SAP because I am already familiar with the other SAP products. I couldn't think of any other tools which stacks up against SAP for Higher Education and Research

Incentivized

• We can easily collect money without losing checks in office drawers (this has happened).
• Everyone gets a receipt of payment.
• Customer support is worth the cost of using the program.

Incentivized

• There were a lot of other platforms also used along with SAP for Higher Education and Research, I believe reducing these needs would be very important overall.
• At the background, there are a lot of important functionalities reside like Accounting, HR etc. and this is where SAP for Higher Education and Research comes very powerful I believe
• Cloud version would be a lot useful especially considering that, user logins are always seasonal so extra help always needed to balance the loads in the network.

Incentivized