Digital Shadows vs. ServiceNow Security Operations

DS is fantastic for big and large-medium companies, it has many very featured functions and works very well. It's a little bit expensive for small and little-medium companies.

Incentivized

Well suited to monitor all the network resources and create incidents automatically. We can check a complete root cause analysis to see if the problem is with the network or just the software performance.

Incentivized

• We found company emails used for personal uses.
• We found internal documents in deep web.
• We found news and information about the company managers on social media not delivered by the company.

Incentivized

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• I'd like to have still more features for searching on social media.
• I'd like to have a better interface for configuration.
• It's expensive for middle and small companies, I'd like to have a reduced-features version for them.

Incentivized

• Integration with other third party applications.

Incentivized

Solved the problems of my customers and permitted to clearly demonstrate these problems to management.

Incentivized

It's very easy to use, also non-technical users can understand the information to use for search and results, initial configuration is less easy to configure but just a little.

Incentivized

They are very available and competent, in addition, they used people with a good knowledge of the Italian language that helped very much, especially with the first customer.

Incentivized

As I said: ease of use, scanningg of deep web and social media, results easy to understand and use.

Incentivized

The other product didn't have searches on Social Media.

Incentivized

• DS gave more visibility on the company cyber exposure.
• Results of DS searches helped to solve security holes in people's behaviour.
• Company management reached more awareness about company cyber exposure.

Incentivized

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized