DigitalGenius vs. SentiOne
DigitalGenius vs. SentiOne
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A | |
SentiOne | N/A | SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool.… | $299 per account |
DigitalGenius | SentiOne | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | $299 per account | ||||||||||||||
Additional Details | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | — | ||||||||||||||
More Pricing Information |
DigitalGenius | SentiOne | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
DigitalGenius | SentiOne | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DigitalGenius | SentiOne | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
DigitalGenius | SentiOne | |
---|---|---|
Likelihood to Recommend | DigitalGenius No answers on this topic | SentiOne |
Pros | DigitalGenius No answers on this topic | SentiOne |
Cons | DigitalGenius No answers on this topic | SentiOne |
Usability | DigitalGenius No answers on this topic | SentiOne |
Support Rating | DigitalGenius No answers on this topic | SentiOne |
Alternatives Considered | DigitalGenius No answers on this topic | SentiOne |
Return on Investment | DigitalGenius No answers on this topic | SentiOne |
ScreenShots | DigitalGenius Screenshots | SentiOne Screenshots |