Diligent Compliance vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Diligent Compliance
Score 0.0 out of 10
N/A
Diligent's GRC Platform, or the Modern Governance solution, formerly from Steele Compliance Solutions (acquired March 2021) helps drive better decision-making, increase transparency and integrate all GRC data into one enterprise-wide source of truth. The solution aims to empower leaders to make more informed decisions so your organization can perform better – not just for shareholders, but for employees, stakeholders and community.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.1 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
Diligent ComplianceServiceNow Governance, Risk, and Compliance
Editions & Modules
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Offerings
Pricing Offerings
Diligent ComplianceServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Diligent ComplianceServiceNow Governance, Risk, and Compliance
Top Pros

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Top Cons

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Features
Diligent ComplianceServiceNow Governance, Risk, and Compliance
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Diligent Compliance
-
Ratings
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
11% above category average
Common repository of GRC items00 Ratings8.610 Ratings
Risk management00 Ratings9.010 Ratings
Integration with Corporate Performance Management (CPM) systems00 Ratings7.610 Ratings
GRC policy management00 Ratings8.410 Ratings
Incident management00 Ratings8.89 Ratings
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Diligent ComplianceServiceNow Governance, Risk, and Compliance
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Score 8.8 out of 10
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User Ratings
Diligent ComplianceServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
-
(0 ratings)
8.0
(11 ratings)
Usability
-
(0 ratings)
7.3
(4 ratings)
Support Rating
-
(0 ratings)
7.4
(4 ratings)
User Testimonials
Diligent ComplianceServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
Diligent Corporation
No answers on this topic
ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros
Diligent Corporation
No answers on this topic
ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons
Diligent Corporation
No answers on this topic
ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
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Usability
Diligent Corporation
No answers on this topic
ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Support Rating
Diligent Corporation
No answers on this topic
ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
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Alternatives Considered
Diligent Corporation
No answers on this topic
ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
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Return on Investment
Diligent Corporation
No answers on this topic
ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
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ScreenShots