Direct Travel is a business travel management provider supporting corporate travel management companies in the U.S. Avenir: Travel Edition is a travel platform powered by technology from Spotnana and backed by Direct Travel’s service.
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Patch My PC Patch Management
Score 7.1 out of 10
Enterprise companies (1,001+ employees)
Software that extends Microsoft Configuration Manager to deploy and patch third-party applications. It is designed to handle the tedious task of packaging, testing, troubleshooting, and deploying applications in the environment. The software automates the creation and patching of third-party applications. Optionally, users can configure automatic deployment rules for complete automation and control over third-party patch management in the enterprise.
The online Avenir platform is one of the best I have used. It is easy to book flights and hotels and to make changes as needed. Prices always match the airlines' listed flight prices. My only complaint is that their account support can be challenging to work with. They frequently provide a short answer that does not solve the problems at first, which can be frustrating; it often takes several emails to be offered a solution. Our account manager has changed several times, and this last time it was without notice. Now I have a team of account managers, which seems much less personal or client-centered. I don't think there are any perfect travel agencies out there; they all have their flaws. Avenir has been good enough for us.
I highly recommend Patch My PC to businesses of all types and sizes. The tool is highly customizable and can meet the needs of any organization. It is easy to implement with Configuration Manager (SCCM) and Intune and can be set up within a matter of minutes.
Account support can be challenging to work with. They frequently provide a short answer that does not solve the problems at first, which can be frustrating; it often takes several emails to be offered a solution.
Our account manager has changed several times, and this last time it was without notice. Now I have a team of account managers, which seems much less client-centered. It was nice when I had one person to reach out to; it felt like she understood our needs and frustrations as they arose. I am not sure whether any of the information/issues we have had in the past have been passed on to our new team of account managers, so their support tends to be less helpful and more frustrating, as they don't have any background in past challenges.
After hours prompt is very long, I do wish it didn't take so long to ring through.
After-hours support could be better. I had a Senior Leadership call from an international destination in a panic, and the agent on the after-hours line told him they were unable to make changes for him and that he would need to do it online. This was very unacceptable, but the issue was addressed with the account manager at the time.
Travel agent support and account management has had a lot of turnover and I am not currently confident in our travel agent team or our Avenir Select (account management team). Johanna one of our current travel agents often seem burdened and provides false information without thoroughly looking into things.
I consider Patch My PC a necessary tool for any environment I manage. I cannot imagine managing an environment without it, as the time and effort it saves is invaluable.
The online system yes the support team is not always supportive when needed. I often have my executive team calling me to resolve and issue because the support team was not quick and efficient.
Support was great in the first year but really fell off after that. The support team rarely looks into concerns and is slow to respond. They often respond without a resolution and it takes many many emails and stating the same issues over and over to get a resolution. When requesting support I typically have to things to explain issues and scenarios multiple times in different ways and I always have to request a resolution as they rarely offer a resolution in the first few emails. It is rather daunting to deal with them and really disrupts my work flow since it usually takes a half or sometimes full work day for them to present a resolution and look into things.
AmEx GBT SAP Concur- their booking process was terrible. felt like I was in the dinosaur ages. It was nearly impossible to modify reservations, and I rarely had a good interaction when calling. Avenir is way more user-friendly, and I can get a resolution fairly quickly and easily if I need assistance from an agent. Travel agents are friendly, knowledgeable, and efficient.
Patch My PC is a tool developed and maintained by experienced systems administrators, who have a deep understanding of the workings of Configuration Manager (SCCM) and Intune. They know what it takes to successfully deploy applications to end-users, making the tool an ideal choice for managing software updates and deployments.
Ensures employees follow the travel policy to stay within travel budget.
It has become time consuming when issues arise causing a negative impact to my work flow. There is often a slow response time when I do need to reach out to a travel agent and can take a whole day to get something booked. Account management is also difficult and slow to work with. We spend too much time trying to get a resolution when that should be the first offered response when an issue arises.
