Directly vs. IBM Global Technology Services
Directly vs. IBM Global Technology Services
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Directly | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A | |
 IBM Global Technology Services | N/A | IBM offers communications outsourcing. | N/A |
| Directly | IBM Global Technology Services | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Directly | IBM Global Technology Services |
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| Directly | IBM Global Technology Services | |
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| Small Businesses |  Front Score 9.0 out of 10 |  Smith.ai Score 9.0 out of 10 |
| Medium-sized Companies |  Quadient Inspire Score 9.3 out of 10 | No answers on this topic |
| Enterprises | Quadient Inspire Score 9.3 out of 10 | No answers on this topic |
| All Alternatives | View all alternatives | View all alternatives |
| Directly | IBM Global Technology Services | |
|---|---|---|
| Likelihood to Recommend | 7.0 (1 ratings) | - (0 ratings) |
| Directly | IBM Global Technology Services | |
|---|---|---|
| Likelihood to Recommend | Directly Software, Inc.
 Abhay Ranjan Founder |  IBM No answers on this topic |
| Pros | Directly Software, Inc.
Abhay Ranjan Founder | IBM No answers on this topic |
| Cons | Directly Software, Inc.
Abhay Ranjan Founder | IBM No answers on this topic |
| Alternatives Considered | Directly Software, Inc.
Abhay Ranjan Founder | IBM No answers on this topic |
| Return on Investment | Directly Software, Inc.
Abhay Ranjan Founder | IBM No answers on this topic |
| ScreenShots |