Directly vs. Talklzy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Talklzy
Score 0.0 out of 10
N/A
N/AN/A
Pricing
DirectlyTalklzy
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DirectlyTalklzy
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DirectlyTalklzy
Considered Both Products
Directly
Chose Directly
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive.
Talklzy

No answer on this topic

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User Ratings
DirectlyTalklzy
Likelihood to Recommend
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
DirectlyTalklzy
Likelihood to Recommend
It is well suited for customer experience service management but, it should focus more on a support system.
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No answers on this topic
Pros
  • customer messaging management
  • IVR
  • Branding
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Cons
  • support
  • moderation
  • termination process
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No answers on this topic
Alternatives Considered
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Read full review
No answers on this topic
Return on Investment
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Read full review
No answers on this topic
ScreenShots