Directly vs. TheReach AI Receptionist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
TheReach AI Receptionist
Score 0.0 out of 10
N/A
Sami is an AI receptionist for vacation rental hosts and property managers, built by TheReach.ai in Málaga. The platform handles guest communications across phone calls, WhatsApp (via Meta's Business API), website chat, and Google reviews from a single dashboard — 24/7, in over 100 languages. Sami connects to property management systems including Hostaway, Beds24, Smoobu, and iGMS to check live availability, quote rates, and create direct bookings inside the guest…
$49
per month per property
Pricing
DirectlyTheReach AI Receptionist
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DirectlyTheReach AI Receptionist
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsSolo Plan: €49 total, 1 property · 200 voice min Agency Plan: €150 total, 5 properties min · 1,000 voice min · multi-property analytics · daily report Pro Plan: €400 total, 20 properties min · 4,000 voice min · priority support
More Pricing Information
Community Pulse
DirectlyTheReach AI Receptionist
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User Ratings
DirectlyTheReach AI Receptionist
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
DirectlyTheReach AI Receptionist
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Orvo
No answers on this topic
Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Orvo
No answers on this topic
Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
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Orvo
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Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Orvo
No answers on this topic
Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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Orvo
No answers on this topic
ScreenShots

TheReach AI Receptionist Screenshots

Screenshot of Control tower: live calls, chats, leads, and resolution rate at a glance.Screenshot of Sami handles WhatsApp and web chat 24/7 in 100+ languages from one inbox.Screenshot of AI ranks past guests by rebooking likelihood — fill calendar gaps faster.Screenshot of Connect Beds24, Hostaway, Smoobu, or iGMS — Sami books guests directly.Screenshot of Connect Claude Desktop via MCP and ask plain-language questions of your data.