Directly vs. Trengo

Directly

Directly

2 Reviews and Ratings

Trengo

Trengo

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 6.4 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
Trengo	Score 0.0 out of 10	N/A	Trengo is a customer communication platform used to streamline communication channels into one inbox for team collaboration, automated conversations and to deliver amazing customer experiences. This one inbox for customer contact channels supports social messaging (like WhatsApp), Chat, Email, Voice & Text.	$22 per month per agent

Pricing

Directly

Trengo

Editions & Modules

No answers on this topic

Grow: $22
per month per agent
Scale: $35
per month per agent
Enterprise: $47
per month per agent

Offerings

Pricing Offerings
Directly	Trengo
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

20-25% discount for annual pricing.

More Pricing Information

Community Pulse
	Directly	Trengo
Considered Both Products	Directly Abhay Ranjan Founder Chose Directly Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive. Incentivized Helpful?	Trengo No answer on this topic

Best Alternatives
	Directly	Trengo
Small Businesses	Front Score 9.2 out of 10	Front Score 9.2 out of 10
Medium-sized Companies	Quadient Inspire Score 9.5 out of 10	Quadient Inspire Score 9.5 out of 10
Enterprises	Quadient Inspire Score 9.5 out of 10	Quadient Inspire Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	Trengo
Likelihood to Recommend	7.0 (0 ratings)	- (0 ratings)

User Testimonials
	Directly	Trengo
Likelihood to Recommend	It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	No answers on this topic
Pros	customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	No answers on this topic
Cons	support moderation termination process Incentivized Abhay Ranjan Founder Read full review	No answers on this topic
Alternatives Considered	Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	No answers on this topic
Return on Investment	increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	No answers on this topic
ScreenShots