Directly vs. Trengo
Directly vs. Trengo
Product | Rating | Most Used By | Product Summary | Starting Price |
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Directly | N/A | Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True… | N/A | |
Trengo | N/A | Trengo is a customer communication platform used to streamline communication channels into one inbox for team collaboration, automated conversations and to deliver amazing customer experiences. This one inbox for customer contact channels supports social messaging (like WhatsApp), Chat, Email, Voice & Text. | $22 per month per agent |
Directly | Trengo | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | 20-25% discount for annual pricing. | ||||||||||||||
More Pricing Information |
Directly | Trengo | |
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Top Pros | No answers on this topic | |
Top Cons |
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Directly | Trengo | |
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Small Businesses | EZ Texting Score 9.0 out of 10 | EZ Texting Score 9.0 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.3 out of 10 | Quadient Inspire Score 9.3 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Directly | Trengo | |
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Likelihood to Recommend | 7.0 (1 ratings) | - (0 ratings) |
Directly | Trengo | |
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Likelihood to Recommend | Directly Software, Inc. | Trengo No answers on this topic |
Pros | Directly Software, Inc. | Trengo No answers on this topic |
Cons | Directly Software, Inc. | Trengo No answers on this topic |
Alternatives Considered | Directly Software, Inc. | Trengo No answers on this topic |
Return on Investment | Directly Software, Inc. | Trengo No answers on this topic |
ScreenShots |