DirectLync vs. KronoDesk

Girls PACT receives regular compliments on its website! The audience for our website is potential donors. DirectLync nailed it! The design is clean, modern, professional, user friendly, intuitive and really represents our brand. They gave us some great coaching and guidance as we were creating and preparing content. It was a really fun project!

Incentivized

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.

• DirectLync is knowledgeable in their field, which saves us time (and money).
• They have a creative team onsite to answer questions promptly.
• Regularly updating products and services to better serve its customers.

Incentivized

• As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
• The overview and tracking are most important to me.

• Girls PACT is located in Los Angeles. Newsletters are scheduled for PST, yet distributed on EST. It’s an odd glitch and may be a user error.

Incentivized

• The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
• A quick issue entry with the most important information would be helpful.
• A "live" report that can contains my current "hot" issues would be helpful.

Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.

• DirectLync has saved our marketing budget thousands of dollars! They have been so generous supporting the marketing needs of Girls PACT, a nonprofit organization.

Incentivized

• The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.