DISA Global Solutions vs. SkillSurvey, now part of the iCIMS Talent Cloud

DISA Global Solutions has great customer service response times and their representatives are knowledgeable. We did have a special case where the candidate had a couple of names and the Social Security Administration was not able to confirm his Social Security Number. It took DISA Global Solutions a couple of attempts to get this completed, but the representative was communicative and knowledgeable.

Incentivized

SkillSurvey really is great for reference checks and how to communicate with the contacts provided. It's a great way to easy view the reports, ensure that someone is not filling out their own reference information, and being able to contact passive candidates that have interest in your organization. The templates are easy to generate once you use them a couple times.

Incentivized

• Results in a timely manner.
• Customer service department is knowledgeable.
• Online platform is user friendly.

Incentivized

• It is very easy to use, so we don't have to spend time training others how to process reference checks.
• SkillSurvey seems to gather many more responses than other vendors used. This is great because it stops us from having to physically call additional references.
• We're able to gather leads from the references who complete the link and opt to be contacted by a recruiter. In the HR/recruitment world, this is seen as free leads!

Incentivized

• The all reports screen, it would be useful to have them sorted by most recent at top automatically.
• The Form SSA-89 instructions should be clear that it must be hand-signed and electronic signatures are not allowed.
• The SSN Address Trace should be communicated more often to the company that it isn't being completed. Sometimes the pre-employment screening is pending for a couple of days when this is the only step missing because the candidate is not answering/responding. We need these candidates to start quickly and the few days the report is pending can affect us.

Incentivized

• Cannot be used for all positions
• arent enough specified categories
• Customizability is lacking

Incentivized

DISA Global Solutions platform is user-friendly on the candidate and company sides. There can be improvement on the All Reports screen where the reports are listed by date with the most recent at top. Also, the pending pre-employment reports that are waiting on the signed Background Consent form and the Form SSA-89 take a few clicks to get to. There should be an easier way to see the pending pre-employment screens that are awaiting forms.

Incentivized

Support is excellent. I have always received swift and efficient assistance.

Incentivized

DISA Global Solutions has the fastest turnaround time and customer service compared to Checkr and HireRight. DISA Global Solutions has customizable options in creating packages specific to certain roles and management levels. The users don't have any issues when filling out their portions of the pre-employment screenings with DISA Global Solutions. As a company representative, DISA Global Solutions is overall the easiest platform to use, customize and is responsive.

Incentivized

I have not used other similar products

Incentivized

• DISA Global Solutions has had a positive return on investment on our business as it's mainly quick process. It takes an average of 4 days before we get the completed pre-employment report.
• We do have a few cases were it takes longer than 4 days, but that is due to pre-employment drug screenings and the lab delays.

Incentivized

• We're able to collect more references, which allows us to clear candidates to start their jobs quicker.
• The additional leads collected are sent to recruiters who are then able to have more candidates to reach out to for potential future employment.

Incentivized