What users are saying about
2 Ratings
2 Ratings
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Score 7.3 out of 100
17 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Dispatch

Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
Anonymous | TrustRadius Reviewer

IFS Applications

Order to cash processes and scenario are implemented natively in IFS. An HR module exists for career management also (objectives, comportments, training, mobility) but may be improved in terms of workflow validation (e.g. training to validate by a manager) or reporting.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Customization

Dispatch
IFS Applications
8.5
API for custom integration
Dispatch
IFS Applications
9.0
Plug-ins
Dispatch
IFS Applications
8.0

Security

Dispatch
IFS Applications
8.5
Single sign-on capability
Dispatch
IFS Applications
9.0
Role-based user permissions
Dispatch
IFS Applications
8.0

Reporting & Analytics

Dispatch
IFS Applications
8.0
Dashboards
Dispatch
IFS Applications
8.0
Standard reports
Dispatch
IFS Applications
9.0
Custom reports
Dispatch
IFS Applications
7.0

General Ledger and Configurable Accounting

Dispatch
IFS Applications
7.4
Accounts payable
Dispatch
IFS Applications
8.0
Accounts receivable
Dispatch
IFS Applications
8.0

Inventory Management

Dispatch
IFS Applications
8.0
Inventory tracking
Dispatch
IFS Applications
8.0
Automatic reordering
Dispatch
IFS Applications
8.0
Location management
Dispatch
IFS Applications
8.0
Manufacturing module
Dispatch
IFS Applications
8.0

Order Management

Dispatch
IFS Applications
8.0
Pricing
Dispatch
IFS Applications
8.0
Order entry
Dispatch
IFS Applications
8.0
Credit card processing
Dispatch
IFS Applications
8.0
Cost of goods sold
Dispatch
IFS Applications
8.0

Pros

Dispatch

  • Easy to set up
  • Good integration with customer notification
  • Streamlined set up process and support
Anonymous | TrustRadius Reviewer

IFS Applications

  • Interfaces of IFS are very powerful and varied, making it easier to integrate the tool in your Information System. Based on standard connectors like IFS connect, you can potentially exploit formatted mail flows to avoid or reduce manual work and automate your processes (e.g. auto creation of sales contracts based on a quote), with security mechanisms inside the tool to check consistency and formatting of data before storing it in your database. Other interfaces use standard PL/SQL packages and allow you, based on web services for example, to interact with an external CRM such as Salesforce, with standard PL/SQL API packages to call web services.
  • Reporting is easy with IFS and can be done in many ways : it can be either use the embedded Excel export feature. Secondly you can make use of Business Analytics feature to build complex states and feed dedicated views nightly in order not to impact your production environment while compiling and executing complex SQL statements. Thirdly, your users can make use of quick reports with a set of built-in tools, which are easy to use and learn, with no IT specialist needed, in order to be operational in an effective manner.
  • IFS is based on your organization matrix to efficiently ensure the correct access to the tool, which can be done via menus etc. You can easily adapt or fine tune permissions to work at high level or on very detailed level, and control rights access management depending on your organization matrix role.
Anonymous | TrustRadius Reviewer

Cons

Dispatch

  • Buggy desktop app interface
  • Mobile app needs a lot of improvement
  • Login for vehicles can be a bit tricky
Anonymous | TrustRadius Reviewer

IFS Applications

  • The speed of bug fixes should be improved by the IFS after sales teams. We saw the difference of responsiveness prior to Go Live and after Go Live, with a change of teams. IFS France is working on that point, and strategically wants to innovate by acting now with two other third-party companies in early 2017, to improve the after sales experience for customers.
  • There is no license model between the full licenses, which gives access to all IFS features, and the light licenses, to get access to a specific module like expense sheet. As a consequence, you must acquire a full access license for one team working only with a dedicated module (e.g. general ledger). Maybe an intermediate type license would be welcome to balance the budget. IFS tries to make prices competitive but you have to consider full upgrades of the product too, where requiring full licenses can be hard on the budget.
  • When you have an Active Directory ecosystem with a trust relationship, users from domain B can't natively access IFS, even if AD sync is in place with domain A. It's important to improve that functionality because many companies have a merge and acquisition context, with SOX constraints sometimes, and avoiding maintaining contacts or local accounts simplifies SOX compliance, or to management of accounts within the company.
Anonymous | TrustRadius Reviewer

Support Rating

Dispatch

Dispatch 6.0
Based on 1 answer
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.
Anonymous | TrustRadius Reviewer

IFS Applications

No score
No answers yet
No answers on this topic

Alternatives Considered

Dispatch

We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.
Anonymous | TrustRadius Reviewer

IFS Applications

Microsoft AX, QAD (in continuation of our previous ERP), Sage X3 was an out of the box ERP that was part of initial RFP. We have chosen IFS based on the compromise between costs & budget, functionality, technical features, and feedback from similar customers that gave their feedback.The project manager team and qualification level of technical or consultant teams were differentiating factors too. Finally IFS application was named in the Gartner’s mid-market ERP Magic Quadrant, along with SAP, and helped us to finalize our choice
Anonymous | TrustRadius Reviewer

Return on Investment

Dispatch

  • Dispatch gives us the ability to track orders that have shipped locally
  • Digital footprint
  • Reduction of carbon emissions using paper products
Anonymous | TrustRadius Reviewer

IFS Applications

  • Reporting is now centralized and managed. Previously, reports were outside the information systems and there was a risk of incoherence.
  • Accounting controls are now in place on the overall processes, including production, which helped the company to reduce closing periods or to produce more easily official mandatory accounting files yearly.
  • Interfaces between the CRM forecast tool and IFS helped to keep the tools in sync, and to decrease the processing times prior to production launch.
Anonymous | TrustRadius Reviewer

Pricing Details

Dispatch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IFS Applications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dispatch
7.0
IFS Applications
9.0

Support Rating

Dispatch
6.0
IFS Applications

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