Dispatch vs. ServiceNow Customer Service Management
Dispatch vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dispatch | N/A | Dispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from their mobile phones. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Dispatch | ServiceNow Customer Service Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Dispatch | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dispatch | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 7.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 6.0 (1 ratings) | 9.0 (1 ratings) |
Dispatch | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Dispatch, Inc. | ServiceNow |
Pros | Dispatch, Inc. | ServiceNow |
Cons | Dispatch, Inc. | ServiceNow |
Usability | Dispatch, Inc. No answers on this topic | ServiceNow |
Support Rating | Dispatch, Inc. | ServiceNow |
Alternatives Considered | Dispatch, Inc. | ServiceNow |
Return on Investment | Dispatch, Inc. | ServiceNow |
ScreenShots |